![VYNA HILLOCK RESORT AND SPA](https://media.trabajo.org/img/noimg.jpg)
Guest Relations Executive- Female
1 week ago
**Job Summary**:
The Hotel Front Office Executive is responsible for providing exceptional guest service, managing front desk operations, and ensuring guest satisfaction throughout their stay. This role involves welcoming guests, handling reservations, managing check-ins and check-outs, and addressing guest inquiries and concerns promptly and professionally.
**Responsibilities**:
- Greet guests upon arrival and provide a warm welcome.
- Manage hotel reservations, including booking, cancellations, and modifications.
- Process guest check-ins and check-outs efficiently, ensuring accurate billing and payment processing.
- Respond to guest inquiries and provide information about hotel facilities, services, and local attractions.
- Handle guest complaints or issues with empathy and resolve them effectively to ensure guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and ensure smooth operations.
- Assist with administrative tasks, such as preparing reports, managing inventory, and handling correspondence.
- Follow hotel policies and procedures, including safety and security protocols, to maintain a safe and welcoming environment for guests and staff.
- Upsell hotel amenities and services to enhance the guest experience and maximize revenue opportunities.
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Day shift
- Morning shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9072657773
-
Guest Relation Executive
1 week ago
Wayanad, India WILTON HOTELS & RESTAURANTS Full time**Job Title**: Guest Relation Executive/Hostess **Report to (direct)**: Guest Relation Supervisor **Report to (indirect)**: **Responsible for**: **Scope and General Purpose of Job**: **1. Specific Duties and Responsibilities**: - Attend training courses as and when required - Attend and participate in any meetings (department, communications etc) as and...
-
Guest Relation Executive
2 weeks ago
Wayanad, India Kondody Hotels & Resorts India Pvt. Ltd. Full time**Kondody Hotels and Resorts is hiring for an experienced individual to join our team as an Guest Relation Executive.** - **Good communication.**: - **Multi linguistic skill.**: - **Complaint Handling skill.**: - **Good patience and intelligent guest handling.** Education: Degree/ Diploma in Hotel Management Experience: 3years **Salary**: 17K to 20K +...
-
Guest Relation Executive
3 weeks ago
Wayanad, India Kuruva Island Resort & Spa Full timeJob Summary: - Process all guest check-ins, verifying guest identity, form of payment, assign the room, and activate/issue room key. - Set up accurate accounts for each guest according to their requirements. - Ensure rates match market codes, and document exceptions. - Secure payment before issuing room key, verify/adjust billing. - Compile and review daily...
-
Guest Relation Executive
4 weeks ago
Wayanad, India Kuruva Island Resort & Spa Full timeJob Summary: - Process all guest check-ins, verifying guest identity, form of payment, assign the room, and activate/issue room key. - Set up accurate accounts for each guest according to their requirements. - Ensure rates match market codes, and document exceptions. - Secure payment before issuing room key, verify/adjust billing. - Compile and review daily...
-
Guest Relation Executive
3 weeks ago
Wayanad, India Kuruva Island Resort & Spa Full timeJob Summary: - Process all guest check-ins, verifying guest identity, form of payment, assign the room, and activate/issue room key. - Set up accurate accounts for each guest according to their requirements. - Ensure rates match market codes, and document exceptions. - Secure payment before issuing room key, verify/adjust billing. - Compile and review daily...
-
Guest Relation Executive
2 weeks ago
Wayanad, India Flora Hospitality Group - India (Flora Vythiri Resort - Wayanad) Full time**Responsibilities**: - Welcome guests during check-in and giving a fond farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Provide information about amenities, area and venues and...
-
Guest Relation Executive
5 days ago
Wayanad, India Flora Hospitality Group - India (Flora Vythiri Resort - Wayanad) Full time**Responsibilities**: - Welcome guests during check-in and giving a fond farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Provide information about amenities, area and venues and...
-
Guest Relation Executive
3 weeks ago
Wayanad, India HSJB Business Solutions LLP Full timeUrgent Hiring Guest relation executive Location: Wayanad **Salary**: ₹12,000.00 - ₹14,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Ability to Commute: - Wayanad, Kerala (required) Ability to Relocate: - Wayanad, Kerala: Relocate before starting work (required) Work Location: In person **Speak with...
-
Guest Relation Executive
3 weeks ago
Wayanad, India Niche Stays Full time1 year Experience in Hotel and tourism Industry Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport...
-
Guest Relation Executive
3 weeks ago
Wayanad, India Niche Stays Full time2 year Experience in Hotel and tourism Industry Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport...
-
Guest Relation Executive
4 weeks ago
Wayanad, India Aramb Boutique Resort Full timeYour primary responsibilities would include; - Pre-check in calls and co-ordination for hustle free arrivals and check-ins - Managing all guest relations for all in-house guests - Maintaining and filing of guest related documents - Day to day payment and billing reconciliations and reporting - Smooth and efficient running of the front office operations -...
-
Guest Relation Executive
2 weeks ago
Wayanad, India Oshin hotels Full timeReview arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...
-
Guest Relation Executive
3 weeks ago
Wayanad, India Mountain Shadows Resort Full timeWelcome guests during check-inand giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivalsand departures. - Coordinatingand multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...
-
Guest Relation Executive
1 week ago
Wayanad, India Kuruva Island Resort & Spa Full timeJob Summary: - Process all guest check-ins, verifying guest identity, form of payment, assign the room, and activate/issue room key. - Set up accurate accounts for each guest according to their requirements. - Ensure rates match market codes, and document exceptions. - Secure payment before issuing room key, verify/adjust billing. - Compile and review daily...
-
Guest Relation Executive
3 weeks ago
Wayanad, India Kuruva Island Resort & Spa Full timeJob Summery Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily...
-
Guest Relation Executive
2 weeks ago
Wayanad, India Flora Vythiri Resort Full time01) Greet & Welcome Guests as they come and go. 02) Very professional and Pleasant while interacting with Guests. 03) Handle queries and address the complaint to concern department. 04) Attend phone calls and redirect the same to concern department. 05) Maintain a visitors log book. 06) Administrative Support. **Job Types**: Full-time, Regular /...
-
Guest Relation Executive
2 weeks ago
Wayanad, India Mountain Shadows Resort Full timeGreet and welcome guests as they come and go. - Be professional and pleasant while interacting with guests. - Handle queries and address complaints. - Schedule meetings, interviews, and appointments. - Attend phone calls and redirect them to the appropriate line. - Take messages and pass them on to the receiver. - Receive packages, deliveries, and letters. -...
-
Guest Relation Executive
4 weeks ago
Wayanad, India Kuruva Island Resort & Spa Full timeJob Summary: - Process all guest check-ins, verifying guest identity, form of payment, assign the room, and activate/issue room key. - Set up accurate accounts for each guest according to their requirements. - Ensure rates match market codes, and document exceptions. - Secure payment before issuing room key, verify/adjust billing. - Compile and review daily...
-
Guest Relation Executive
2 weeks ago
Wayanad, India Flora Hospitality Group - India (Flora Vythiri Resort - Wayanad) Full time**Responsibilities**: - Welcome guests during check-in and giving a fond farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Provide information about amenities, area and venues and...
-
Guest Relations Supervisor
2 weeks ago
Wayanad, India Kondody Hotels & Resorts India Pvt. Ltd. Full time**Kondody Hotels and Resorts is hiring for an experienced individual to join our team as an Guest Relation Supervisor(Resort).** - **Good communication.**: - **Languages-English,Hindi.**: - **Computer Knowledge.**: - **Complaint Handling skill & Good patience.**: - **Meeting quality standards for services and evaluation of customer...