Guest Relation Executive
5 months ago
**Responsibilities**:
- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Provide information about amenities, area and venues and promote services.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily occupancy
- Providing excellent customer service as per hotel standards.
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Providing information regarding the Restaurant, town attractions, activities etc.
- Allocate dining to all arriving guests.
- Maintain guest lockers for safe custody.
**Other Requirements**:
- Good command of the English language is essential, both written and verbal.
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Personable, enthusiastic, self-motivated and able to work independently.
- Strong interpersonal and organizational skills.
**Qualification & Experience**:
- Degree / Diploma in Tourism / Hospitality / Hotel Management.
- Proven experience in Hospitality Industry as a GRE. (Minimum 2 Years)
- Super Fluent in English. Other language (Hindi) will be considered as an advantage.
- Strong communication and customer handling skills.
- Good organizational and multi-tasking abilities.
- Positive attitude & attractive personality.
- Age limit Up to - 30
**Job Types**: Full-time, Permanent
**Salary**: ₹16,000.00 - ₹18,500.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 91 6235593000
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