Direct Banking Voice Process

2 weeks ago


Chennai, India Efficacy Accounts Management Solutions Full time

Job Description:
Role & Responsibilities:
Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.

Roles & Responsibilities:

- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross selling various banking products to customers over phone

This involves sales process also

Key skills:

- Should have good communication skills
- Open to work in rotational shifts

Competencies:

- Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
- Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)

Perks and Benefits:

- PF
- ESIC
- Gratuity

Qualification & Experience:
Graduate with 1 to 4 years of Calling experience(Sales/Marketing/Bpo)

Age: 21 - 30

Gender: Male/Female

**Salary**: 21,500/- Gross + incentives

Work Location: Aminjikarai, Nungambakkam, Adyar

Contact HR: 8925945444

**Salary**: ₹16,700.00 - ₹21,500.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Aminjikarai, Chennai - 600029, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Application Deadline: 09/05/2023


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