Direct Banking Voice Process
2 weeks ago
Job Description:
Role & Responsibilities:
Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.
Roles & Responsibilities:
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross selling various banking products to customers over phone
This involves sales process also
Key skills:
- Should have good communication skills
- Open to work in rotational shifts
Competencies:
- Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
- Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
Perks and Benefits:
- PF
- ESIC
- Gratuity
Qualification & Experience:
Graduate with 1 to 4 years of Calling experience(Sales/Marketing/Bpo)
Age: 21 - 30
Gender: Male/Female
**Salary**: 21,500/- Gross + incentives
Work Location: Aminjikarai, Nungambakkam, Adyar
Contact HR: 8925945444
**Salary**: ₹16,700.00 - ₹21,500.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Aminjikarai, Chennai - 600029, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Application Deadline: 09/05/2023
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