Customer Support Associate

2 weeks ago

Mumbai Maharashtra, India Limelight Diamonds Full time

Company profile:
Started in 2019, Limelight Lab Grown Diamonds Ltd has been India’s leading sustainable diamond luxury brand offering lab-grown CVD diamond-studded jewellery. Headquartered in Mumbai, Limelight has been able to spread its wings in India with a network of over 65+ partners in cities like Hyderabad, Bangalore, Chennai, Kolkata, Delhi, Surat, Mumbai, etc. Backed by the world’s largest lab-grown diamond production unit that boasts of rough diamond production of over 5 million carats each year, we come with the strength of a wide range of jewellery for our customers. Lately, Limelight Diamonds was announced as the first exclusive CVD diamond jewellery brand from India to achieve an ESG+ certification with a Butterfly Mark, a premium respected trust mark by Positive Luxury, a leading UK based accreditation body. This recognition has been attained for their dedication to highest standards of sustainability best practices across ESG+ i.e., Environment, Social, Governance and Innovation with a Butterfly Mark. In the recent past, recognised by Commerce Minister Hon. Piyush Goyal ji at India’s largest jewellery trade show in Bangalore, Limelight was shortlisted to understand the potential of lab grown diamond jewellery in India. Limelight has also been awarded the ET (Economic Times) Business Icon Award 2020 for Technology Leaders in Sustainable Diamond Creation, and strongly advocates sustainable and conscious living that can maintain the diamond legacy yet preserve the planet for a brighter future. As the leading sustainable brand in India, Limelight has been at the forefront for showcasing lab-grown CVD diamond-studded jewellery from India to the world. Limelight has not

only been successful in attracting the consumers and the trade but also most recently received great support from several of the Royal Families in India that have been inheritors of some of the most precious diamond jewellery in the past.

Position Overview:
We are seeking a dedicated and customer-focused individual to join our team as an E-commerce Customer Support Executive. In this role, you will be responsible for delivering exceptional customer service to our online shoppers, addressing their inquiries, resolving issues, and ensuring a positive shopping experience. Your communication skills, problem-solving abilities, and commitment to customer satisfaction will be essential to succeed in this position.

**Responsibilities:

- **
- Provide accurate information about products, services, orders, shipping, and returns.
- Handling inbound and outbound calls.
- Assist customers in navigating our website, guiding them through the purchasing process.
- Resolve customer complaints and concerns in a professional and empathetic manner.
- Collaborate with other teams, such as logistics and technical support, to ensure timely issue resolution.
- Maintain a comprehensive understanding of our products, policies, and processes to provide accurate assistance.
- Process orders, returns, exchanges, and refunds according to company guidelines.
- Proactively identify opportunities to enhance the customer experience and provide feedback to improve our processes.
- Document customer interactions and feedback, and escalate complex issues to higher levels when necessary.
- Stay updated on industry trends and best practices in e-commerce customer support.

**Qualifications:

- **
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer support, preferably in an e-commerce environment.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and the ability to think critically.
- Empathetic and patient attitude when dealing with customer concerns.
- Proficiency in using customer support software and e-commerce platforms.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Adaptability and willingness to learn about new products and procedures.
- Fluency in additional languages may be a plus.

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
8169434537

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