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Customer Support Associate-female
1 week ago
Designation: Customer Support Executive
Gender: Female
Functional Area: Customer Services
Roles & Responsibilities:
- Work to resolve customer issues, such as product defects, billing discrepancies, or service disruptions.
- Place orders, track shipments, or make changes to existing orders.
- Handle complaints professionally, aiming to find a satisfactory resolution.
- Need to keep accurate records of customer interactions, including details of inquiries and resolutions.
- Escalate issue to higher authority or concerned department.
- Collect feedback from customers to help improve products and services.
- Adhere company policies and industry regulations when interacting with customers.
**Requirements**:
- Needs to have excellent communication skills.
- Problem solving abilities with patience.
- Basic knowledge of MS Office.
Education: Bachelor's degree in Marketing or related field.
Pay: ₹200,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
Work Location: In person
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