Collections-collection Officer-auto

4 weeks ago

India HDFC Bank Full time

Department- Collections-Auto- Job posted on- Feb 16, 2024- Employee Type- Permanent-Sales Vertical- Experience range (Years)- 0 - N.A.**Group Company**: HDFC Bank Limited

**Designation**: Collections-Collection Officer-Auto (211_1502_100132)

**Office Location**: Nikhilesh Palace (Lucknow)-II, Nikhilesh Palace (Lucknow)-II

**Position description**:
Sr Collection Officer-Unsecured

**Primary Responsibilities**:

- Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions
- Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.
- Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases

**Additional Responsibilities**:

- Coverages-Trails-Intensity

**Educational qualifications preferred**
- **Category**: Bachelor's Degree
- **Academic score**: Pass
- **Institution tier**: Any

**Required Certification/s**:
**Required work experience**
- **Industry**: Banking/NBFC Preferred
- **Role**: Collections/Customer Service
- **Years of experience**: 0 to 2

**Key Performance Indicators**:
Resolution, Rollback & Normalization

**Required Competencies**:
Result Orientation, Team Work, Customer Service

**Required Knowledge**:
Excel and MS office

**Required Skills**:
Negotiation skills, communication skills, Influencing skills & Time Management

**Required abilities**
- **Physical**: Travel if required

**Specific requirements**
- **Travel**: Travel if required
- **Vehicle**: NA

**Other details**
- **Contract Types**: Permanent
- **Compliance Related**: No
- **Union Affiliation**: No

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