Patient Service Representative
2 weeks ago
We are hiring for our client in the medical care sector:
- **Responsibilities**:
- Responsible to call prospective leads or patients, identifying their needs and promoting services
- Coordinate with the patient and doctor and Schedule appointments accordingly.
- Give reminder calls to the patient about the appointments fixed.
- Informing patients about delays and waiting times.
- Greeting patients in a friendly, professional manner and directing patients consultation room.
- Obtaining patients’ addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- When necessary, assist patients in filling out patient history, consent, and payment contract forms.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
- Collect and verify patient information and insurance coverage
- Manage patient complaints and feedback
Required Skills:
- Excellent verbal communication.
- Must speak English, Hindi and Marathi
- Thorough, with excellent listening skills.
- 1+ year of experience
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 7030064464
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