Reservations Agent

3 days ago

Wayanad, India Wayanad Silver Woods Resort & Spa Full time

**RESERVATION AGENT DUTIES AND RESPONSIBILITIES**:

- Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities based on reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advance deposit requirements.
- Handles daily correspondence. Respond to inquiries and make reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
- Walk around with the client and ensure that they secure whatever services they need.
- Getting information about areas of interest to target more clients in particular seasons.
- Making arrangements for client’s travel programs.
- Tracks future room availability based on reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Open and close the availability as and when required by the hotel in all the GDS channels, IDS channels, and on the hotel website.
- Configuring rates on the hotel’s property management system.

Pay: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 13/05/2024

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