Customer Service Executive

2 weeks ago


Kochi Kerala, India Exotic Wood Zone Full time

**Position**: Customer Service Executive

**Education**: Any Graduate

**Number of Vacancies**: 1

**Key Responsibilities**:

- Assist customers with product/service information, order placement, order status updates, billing inquiries, and troubleshooting technical issues.
- Resolve customer complaints and escalate complex issues to the appropriate team members for further assistance.
- Proactively identify opportunities to enhance the customer experience and provide feedback to the relevant departments.

**Qualifications**:

- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Strong interpersonal skills and the ability to empathize with customers' needs and concerns.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Strong problem-solving abilities and the capacity to think quickly and creatively to resolve customer issues.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus

Work Location: In person



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