Product Support Representative Ii

3 weeks ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Engineering
**Travel Percentage**:
0%

GENERAL DUTIES & RESPONSIBILITIES
- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS

Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)

GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Documents client information and recurring technical issues to support product quality programs and product development
- Knowledge of FIS products and services
- Strong analytical skills
- Knowledge in programming, business analysis or implementation of software products
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Excellent oral and written communications skills
- Strong problem solving skills

FIS JOB LEVEL DESCRIPTION

Developing proficiencies role. Basic skills with moderate level of proficiency. Has broad understanding in one or more FIS Products. Follows scripts or uses documentation to solve problems. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of experience.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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