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Inbound blended Process hybrid powai
3 weeks ago
**We are Hiring for Blended process **
Designation **:Customer Support Associates**
**Chats and Calls Process**
**Hybrid Mode**:
- 4weeks WFH and 2 weeks WFO
**LAPTOP AND WIFI MANDATORY (In working Condition)**
**Key Responsibilities**:
- **Handle incoming customer** inquiries and issues via both **voice and chat** channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in **troubleshooting** technical problems and navigating our products/services.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.
**Qualifications**:
- HSC or Graduate
- **Freshers are Welcome**:
- Excellent verbal and written communication skills in **English **(additional languages may be a bonus).
- Proficiency in handling both voice and chat interactions.
- Flexibility to work in shifts, including weekends and holidays, based on business needs.
- Age Criteria 30 Years Max
**Job Types**: Full-time, Permanent
Pay: From ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Do you have your own laptop and Wifi in working condition ?
Work Location: In person
**Speak with the employer**
+91 8928010993
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