Blended Process customer Service Executive

7 days ago

Mumbai Maharashtra, India Transformatrix pvt ltd Full time

**We are Hiring for a Customer Support Executive for a Company located in Powai**

**Note: This job requires your own laptop as it would be on Hybrid mode**

**Qualifications**:

- **HSC/ Graduate Freshers are also welcome**:

- Previous experience in a customer service or contact center role is a plus.
- Proficiency in **handling both voice and chat interactions.(Blended Process)**:

- **Owns a Laptop**:

- Comfortable with Hybrid Mode

**Key Responsibilities**:

- Handle incoming customer inquiries and issues via both voice and chat channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Internet reimbursement
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have your own Laptop ?
- Are You comfortable with Rotational shift ?

Work Location: In person

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