Call Centre
2 weeks ago
Handle customer complaints or problems telephonically.
- Track required information through system & resolve customer issues.
- Resolve customer issues in real time mandatorily.
- Ensure no customer issues remain unresolved.
- Identify and escalate priority issues.
- Make calls to customers/vendors/Drivers if require to convince.
- Document all call information according to standard operating procedures mandatorily.
- Ensure timely prompt and quality services are being delivered to customer by vendors & Drivers.
- Call for Feedback from the customers to ensure whether issue has been resolved.
- Ensure zero call drop rate.
- Complete call logs mandatorily.
- Should be ready to work in any given shifts.
- Submit daily work report to TL’s mandatorily.
Education and Experience:
- 0-1 year of experience.
- Any Graduate.
- Proficient in call center system & should be familiar with call center environment.
- Required language proficiency English, Hindi, Marathi.
- Experience of customer service principles and practices.
- Experience in a call center or customer service environment.
**Salary**: From ₹11,000.00 per month
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Speak with the employer**
+91 7757081059
-
Senior Operations Manager
Found in: beBee S IN - 2 weeks ago
Maharashtra/Tamil Nadu/Bihar/Bangalore/Madurai/Mysore/Mumbai/Thane/Navi Mumbai/Pune/Aurangabad/Nasik, India iimjobs Full timeRole: Senior Operations ManagerJob DescriptionDuties/Responsibilities:- Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.- To proactively maintain regular engagement with key client contacts in line with client expectations.- Ensure delivery of Client KPIs/Sales targets including day to day...
-
Senior Operations Manager
Found in: beBee jobs IN - 7 days ago
Maharashtra/Tamil Nadu/Bihar/Bangalore/Madurai/Mysore/Mumbai/Thane/Navi Mumbai/Pune/Aurangabad/Nasik, India iimjobs Full timeRole: Senior Operations ManagerJob DescriptionDuties/Responsibilities: Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets. To proactively maintain regular engagement with key client contacts in line with client expectations. Ensure delivery of Client KPIs/Sales targets including day to day...
-
Senior Operations Manager
Found in: beBee jobs IN - 2 weeks ago
Maharashtra/Tamil Nadu/Bihar/Bangalore/Madurai/Mysore/Mumbai/Thane/Navi Mumbai/Pune/Aurangabad/Nasik, India iimjobs Full timeRole: Senior Operations ManagerJob DescriptionDuties/Responsibilities:- Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.- To proactively maintain regular engagement with key client contacts in line with client expectations.- Ensure delivery of Client KPIs/Sales targets including day to day...