Senior Operations Manager

Found in: beBee jobs IN - 2 weeks ago

MaharashtraTamil NaduBiharBangaloreMaduraiMysoreMumbaiThaneNavi MumbaiPuneAurangabadNasik, India iimjobs Full time

Role:
Senior Operations Manager

Job Description

Duties/Responsibilities:

  • Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
  • To proactively maintain regular engagement with key client contacts in line with client expectations.
  • Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
  • Responsible for the development of the operational talent pool by optimising the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognised
  • To have a welldefined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams
  • Successfully delivering and managing peak trading period in the retail industry
  • Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
  • The continuous identification implementation of operational best practice through interaction with the wider team
  • Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
  • Selecting, effectively managing and coaching Operations Managers.
  • Execute a welldefined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams.
  • Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key work stream
  • Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call centre management experience is essential to be a success in this role.
  • Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.

Required Skills/Abilities:

  • Excellent leadership, people management, communication and influencing skills at a senior level
  • Experience of working in an Outsourcing or contact centre operation
  • Experienced in managing large multisite /Multi skilled contact centres
  • Ability to build and maintain strong client relationships
  • Ability to demonstrate been able to translate business strategy into day to day delivery
  • Strong commercial understanding and previous accountability for profit targets
  • Setting and reviewing Quality performance standards

  • Senior Operations Manager

    Found in: beBee jobs IN - 3 weeks ago

    Maharashtra/Tamil Nadu/Bihar/Bangalore/Madurai/Mysore/Mumbai/Thane/Navi Mumbai/Pune/Aurangabad/Nasik, India iimjobs Full time

    Role: Senior Operations ManagerJob DescriptionDuties/Responsibilities:- Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.- To proactively maintain regular engagement with key client contacts in line with client expectations.- Ensure delivery of Client KPIs/Sales targets including day to day...

  • Senior Operations Manager India

    Found in: Whatjobs IN C2 - 3 weeks ago

    mumbai, India Chronos Consulting Full time

    Job Description India Vacancy – Senior Operations ManagerLocation – Mumbai, Indian candidates only Must have a background in Shutdowns, Maintenance, TAR The Senior Operations Manager is accountable for all aspects of Operations and Project execution for the Company. Including provision of the necessary support and guidance to ensure that...

  • Senior operations manager

    Found in: Whatjobs IN C2 - 3 weeks ago

    mumbai, India GetVantage Full time

    Job Title: Senior Manager/ AVP Credit Operations Experience: 5+ years in SME/Corporate credit roles across fin-techs, NBFCs or banks Location: Mumbai About the Company: Opportunity to work with a disruptive early-stage fin-tech company in the alternate investment space. The venture is well funded by leading investors. The team consists of...

  • Senior operations manager

    Found in: Talent IN C2 - 3 weeks ago

    Mumbai, India GetVantage Full time

    Job Title: Senior Manager/ AVP Credit Operations Experience: 5+ years in SME/Corporate credit roles across fin-techs, NBFCs or banks Location: Mumbai About the Company:Opportunity to work with a disruptive early-stage fin-tech company in the alternate investment space. The venture is well funded by leading investors. The team consists of successful serial...

  • Operation Manager

    Found in: beBee jobs IN - 2 days ago

    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSAttending enquiries through various sources and be a first point of contact to introduce the company and servicesPreferably in B2C segment and healthcare client facing roleKeeping enrolled clients warm by creating touch points through emails, texts, callsTaking testimonials from existing clientsMarketing & Procurement & its stock...

  • Operation Manager

    Found in: beBee S IN - 2 days ago

    Mumbai, India timesjobs Full time

    JOB DETAILSAttending enquiries through various sources and be a first point of contact to introduce the company and servicesPreferably in B2C segment and healthcare client facing roleKeeping enrolled clients warm by creating touch points through emails, texts, callsTaking testimonials from existing clientsMarketing & Procurement & its stock...

  • Consumer Operations Management Role

    Found in: beBee jobs IN - 1 week ago

    Maharashtra/Tamil Nadu/Bihar/Mumbai/Pune/Navi Mumbai/Aurangabad/Nasik/Nagpur/Srinagar/Bangalore/Myso, India iimjobs Full time

    Role: Consumer Operations ManagementRoles Responsibilities:Operational: Monitoring of the complaint resolution process and ensuring compliance to TAT. Improve customer service experience by taking ownership of customers issues and following problems through to resolution. Facilitate the coordination with other departments within the Operations units. Manage...

  • Zeno Health

    Found in: beBee S IN - 3 weeks ago

    Mumbai/Navi Mumbai/Thane, India iimjobs Full time

    Job Deliverables - Manager/Senior Manager Human Resources OperationsHR Policies and Procedures:- Develop, implement, and maintain HR policies, procedures, and guidelines that comply with applicable laws and regulations.- Ensure HR policies are communicated effectively and consistently across the organization.- Regularly review and update HR policies to align...

  • Senior Operations Manager-Retail Assets Operations

    Found in: Whatjobs IN C2 - 2 weeks ago

    thane, India IDFC FIRST Bank Full time

    Job title:  Senior Operations Manager- Retail Assets Operations Function/Department: Retail Banking Operations Job purpose: As part of the Project Retail Assets Operations team, the role drives collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions and he or she should be able to...

  • Senior Operations Manager-Retail Assets Operations

    Found in: Talent IN C2 - 3 weeks ago

    Thane, India IDFC FIRST Bank Full time

    Job title:  Senior Operations Manager- Retail Assets Operations Function/Department: Retail Banking Operations Job purpose: As part of the Project Retail Assets Operations team, the role drives collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions and he or she should be able to manage...

  • Manager - IT Infrastructure

    Found in: Whatjobs IN C2 - 3 weeks ago

    Pune,Mumbai,Navi Mumbai,Maharashtra,Nagpur,Nasik,Aurangabad, India Aricent Full time

    Profile : Manager - IT InfrastructureJob Description :- The Manager - IT Infrastructure is responsible for overseeing and managing the organization's information technology infrastructure, ensuring its stability, reliability, and security- This role involves leading a team of IT professionals and collaborating with other departments to ensure the...

  • Manager - IT Infrastructure

    Found in: Adzuna IN C2 - 2 weeks ago

    Pune/Mumbai/Navi Mumbai/Maharashtra/Nagpur/Nasik/Aurangabad, IN Aricent Full time

    Profile : Manager - IT InfrastructureJob Description :- The Manager - IT Infrastructure is responsible for overseeing and managing the organization's information technology infrastructure, ensuring its stability, reliability, and security- This role involves leading a team of IT professionals and collaborating with other departments to ensure the...

  • Manager - IT Infrastructure

    Found in: Whatjobs IN C2 - 2 days ago

    Pune/Mumbai/Navi Mumbai/Maharashtra/Nagpur/Nasik/Aurangabad, India Aricent Full time

    Profile : Manager - IT InfrastructureJob Description :- The Manager - IT Infrastructure is responsible for overseeing and managing the organization's information technology infrastructure, ensuring its stability, reliability, and security- This role involves leading a team of IT professionals and collaborating with other departments to ensure the...

  • Senior Operations Manager

    Found in: Whatjobs IN C2 - 3 weeks ago

    bangalore, India AAJ Enterprises Full time

    Job titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility· Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and innovative...

  • JrSr Operations Manager

    Found in: Whatjobs IN C2 - 2 days ago

    navi mumbai, India Sperton Global AS Full time

    JobDescription: Duties&Responsibilities: Overseethe daily operations of all parking facilities including parkinggarages surface lots and valet parkingservices. Hire train and supervise all parkingstaff. Develop and implement parking policiesand procedures. Ensure that all parkingfacilities are wellmaintained and safe for customers andstaff. Manage parking...

  • Operation Manager

    Found in: Whatjobs IN C2 - 3 weeks ago

    bihar, India LNJ SKILLS Full time

    Our expanding company is seeking to hire an operations manager to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and...

  • Senior IT Support Engineer

    Found in: Adzuna IN C2 - 2 weeks ago

    Maharashtra/Pune/Mumbai/Navi Mumbai/Aurangabad/Nasik/Nagpur, IN Aricent Full time

    Role : SENIOR IT SUPPORT SPECIALISTJob description :Key Accountabilities :- Support end users, clients, stakeholder and partners via call, chat, and email mediums.- Act as a 24x7 support point to IT Infrastructure / Applications /Site Services support teams.- Provide 1st line diagnosis and ticket resolution.- Log all relevant incidents / Service requests...

  • Senior IT Support Engineer

    Found in: Whatjobs IN C2 - 3 weeks ago

    Maharashtra,Pune,Mumbai,Navi Mumbai,Aurangabad,Nasik,Nagpur, India Aricent Full time

    Role : SENIOR IT SUPPORT SPECIALISTJob description :Key Accountabilities :- Support end users, clients, stakeholder and partners via call, chat, and email mediums.- Act as a 24x7 support point to IT Infrastructure / Applications /Site Services support teams.- Provide 1st line diagnosis and ticket resolution.- Log all relevant incidents / Service requests...

  • Manager / Senior Manager – Operations (Banking Reconciliation)

    Found in: Whatjobs IN C2 - 3 weeks ago

    navi mumbai, India Skill Ventory Full time

    Roles and Responsibilities Manage disbursement operations, ensuring timely and accurate processing of payments, including checks, and ACH transactions. Reconcile all disbursement transactions, including identifying and resolving discrepancies in a timely manner. Work closely with other departments and teams within the organization, including...

  • Senior Specialist-CMS Operations-Government Banking

    Found in: Talent IN C2 - 3 weeks ago

    Navi Mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title:  Senior Specialist-CMS Operations-Government Banking Function/ Department:  CMS Operations Job Purpose:  As a Senior Specialist in CMS Operations within the Wholesale Banking Operations, specifically focusing on Government Banking, your role is critical in overseeing and optimizing the Transaction Processing of Government Banking...