Customer Support Executive

3 weeks ago


Mohali Punjab, India Home healthways solution india pvt ltd Full time

**Responsibilities**
- **Data Monitoring**: Regularly review the Late Missed Visit dashboard for real-time updates on missed visits.
- **Trend Analysis**: Identify patterns in missed clock-ins and late visits to understand underlying issues that the employee is having.
- **Follow-Up Calls**: Initiate calls to employees who missed clocking in for visits, ensuring to gather reasons and any barriers they faced.
- **Support and Guidance**: Provide assistance to employees on how to use the clock-in system effectively.
- **Record Keeping**: Maintain accurate records of all outreach attempts and caregiver responses regarding missed clock-ins.
- **Reporting**: Compile and present findings from caregiver feedback to management for further analysis.
- **Update the visit status **in all the systems and provide clarification about missed and late visits.
- **Interdepartmental Communication**: Work closely with operations team and HR teams to address issues related to employee attendance and clock-ins.
- **Feedback Loop**: Share insights from caregiver interactions with relevant departments to enhance policies and practices.

**Requirements**:

- Graduate
- Excellent communication skills (Verbal & Written)
- Ability to work from the office full-time
- Ability to work independently and with a team
- Ability to multitask and prioritize tasks to meet deadlines
- Ability to work in a fast-paced, high-growth environment
- Strong attention to detail and accuracy

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Location**:

- Mohali, Punjab (required)

Shift availability:

- Night Shift (required)

Work Location: In person



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