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Customer Service Representative

4 months ago

Chandigarh, India PGEIN Consulting Full time

**Customer Service Representative**

**Responsibilities**:

- Build loads/set appointments in appropriate programs (TMS, TMW, FM).
- Enter all necessary and accurate information to ensure data integrity.
- Track and trace for on time pickups and deliveries and update TMS. Provide discretion in resetting appointments.
- Set pick-up and delivery appointments with warehouses.
- Communicate with internal and external groups, especially on high priority loads and clients.
- Proactively provide tracking updates to clients and warehouses.
- Prioritize tracking and appointment setting based on time constraints and client priority.
- Communicate directions for each new client and enter precisely in the system.
- Build and maintain client relationships and improve client retention.
- Acquire and retain knowledge of each client’s needs.
- Assist clients with any special needs (trailer type, bracing, pads, etc.).
- Effectively monitor all loads assigned for the designated client account from start to finish.
- Secure and present all necessary information needed to execute logístical plans as determined by the client.
- Document all special service requirements of clients and warehouses.
- Maintain daily reporting.
- Manage and document all unplanned accessorial charge issues related to the client and related warehouses.
- Represent the client when working with contracted carriers.
- Identify and communicate ways the company can continuously improve in its operations.

**Experience**:

- Associate degree in related field or equivalent professional experience preferred (1-2 years in a Canadian or US- Canadian logistics company will be prioritized).
- Prior client service or chat process experience required.
- Ability to type 30-40 words per minute.
- Knowledge of TMS or other relevant logistics software.
- MS Outlook proficient and familiar with other MS apps.
- Ability to work well under stress and excellent interpersonal communication skills.
- Native fluency in the English language, verbal as well as written. No regional accents.
- Knowledge of mediation and conflict resolution techniques will be given priority.
- Ability to multitask.

**Experience**:

- Logistics: 1 year (preferred)

**Schedule**:

- Evening shift
- Night shift

**Job Types**: Full-time, Permanent

**Salary**: ₹21,500.00 - ₹55,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Track & Trace: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person