E-commerce Operations Intern
2 weeks ago
We are a leading e-commerce Startup based in Saharanpur, dedicated to providing exceptional products and services to our customers. As part of our commitment to operational excellence, we are seeking a motivated E-commerce Operations Intern to support our COD Order Confirmation and NDR Management processes remotely.
**Responsibilities**:
**COD Order Confirmation**:
- Conduct outbound calls to customers to confirm order details and addresses for Cash on Delivery (COD) orders.
- Accurately rectify any address or order discrepancies during the confirmation process.
- Prepare detailed reports documenting confirmed COD orders and any relevant corrections made.
**NDR (Non-Delivery Report) Management**:
- Reach out to customers to confirm delivery attempt status and reasons for non-delivery.
- Initiate escalations on our shipping panel for cases of fake delivery attempts or when re-attempts are needed.
- Compile daily reports summarizing NDRs and tracking updates on raised escalations.
**Requirements**:
- Fresher or recent graduate with a strong interest in e-commerce operations and customer service.
- Excellent verbal communication skills in English and Hindi.
- Basic computer skills, including familiarity with Google Sheets and Excel.
- Must have a personal laptop/PC
- Working hour 11:00 AM to 6:00 PM, with flexible hour
- Work from home
**Job Type**: Internship
Contract length: 3 months
**Salary**: ₹4,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Day shift
- Fixed shift
**Language**:
- English (preferred)
Work Location: Remote
Expected Start Date: 01/04/2024
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