Collection Executive

2 weeks ago


Bommasandra Industrial Estate Bengaluru Karnataka, India The Precision scientific company Full time

**Job Title: Collection Executive**

**Job Summary**:
As a Collection Executive, you will be responsible for managing overdue accounts and ensuring timely payments from clients. You will utilize your communication skills to negotiate payment plans, resolve disputes, and maintain positive relationships with customers while adhering to company policies and legal requirements.

**Responsibilities**:
2. **Follow-Up**: Maintain regular follow-up with customers to ensure adherence to payment agreements and resolve any issues or disputes that may arise.

3. **Record Keeping**: Document all communication with customers, including payment commitments, disputes, and any changes to account status.

4. **Compliance**: Ensure compliance with company policies, industry regulations, and legal requirements when contacting customers and handling sensitive financial information.

5. **Customer Service**: Provide exceptional customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.

6. **Reporting**: Prepare and submit regular reports on collection activities, account statuses, and progress towards collection targets to management.

7. **Collaboration**: Coordinate with other departments, such as sales, finance, and legal, to resolve issues impacting payment collection and improve overall collection processes.

8. **Continuous Improvement**: Identify opportunities for process improvements to streamline collection procedures and enhance efficiency.

**Requirements**:
*Education**: High school diploma or equivalent; a bachelor's degree related field is preferred.

**Experience**: Previous experience in collections, customer service, or a related field is advantageous.

**Communication Skills**: Excellent verbal and written communication skills to effectively negotiate payment arrangements and resolve disputes with customers.

**Negotiation Skills**: Strong negotiation skills to reach mutually beneficial payment agreements while maintaining customer relationships.

**Attention to Detail**: Meticulous attention to detail to accurately document customer interactions, payment arrangements, and account statuses.

**Interpersonal Skills**: Ability to build rapport and establish positive relationships with customers, even in challenging situations.

**Working Conditions**:

- Office environment with regular hours, although flexibility may be required to accommodate customer schedules.
- Some collection activities may involve contacting customers outside of standard business hours.
- Occasional travel may be required for meetings, training, or client visits.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 15/05/2024


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