Collection Executive

2 weeks ago

HSR Layout Bengaluru Karnataka, India Inspiring Touch Full time

**Job Title: Collection Executive**

**Location**: Silkboard

**Job Type**: Full-time

**Experience**: 2-3 years in Payment / Colelctons Recovery

**Certification**: DRA (Debt Recovery Agent) certification is an added advantage

**Overview**:
**Responsibilities**:
1. **Debt Recovery**:

- Maintain accurate records of all communication and payment arrangements with clients.
- Utilize negotiation and persuasion skills to recover payments and resolve disputes effectively.
- Monitor accounts to identify delinquent payments and take appropriate actions to recover outstanding debts.

2. **Customer Relationship Management**:

- Build and maintain positive relationships with clients to facilitate the debt recovery process.
- Respond promptly and professionally to customer inquiries and concerns regarding their outstanding debts.
- Provide clear and concise information to clients regarding their payment obligations and available payment options.

3. **Documentation and Reporting**:

- Prepare and maintain detailed reports on debt collection activities, including payment status and progress updates.
- Ensure all documentation related to debt recovery activities is accurate and up-to-date.
- Generate periodic reports for management review, highlighting key performance indicators and areas for improvement.

4. **Compliance**:

- Adhere to all legal and regulatory requirements governing debt collection practices.
- Stay informed about changes in debt collection laws and regulations and ensure compliance with industry standards.
- Handle sensitive customer information in accordance with data protection regulations.

5. **Continuous Improvement**:

- Identify opportunities for process improvements to enhance the efficiency and effectiveness of debt collection activities.
- Share best practices and collaborate with team members to achieve departmental goals.
- Participate in training sessions and professional development programs to enhance skills and knowledge in debt collection techniques.

**Qualifications**:

- Bachelor’s degree Business Administration, or a related field.
- Proven experience of 2-3 years in payment recovery or debt collection.
- DRA (Debt Recovery Agent) certification is an added advantage.
- Strong negotiation and communication skills.
- Excellent interpersonal skills with the ability to build rapport with clients.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Knowledge of relevant laws and regulations governing debt collection practices

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have experience in Debt Collection

?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (required)

**Language**:

- Kannada (required)
- English (required)

Work Location: In person

Expected Start Date: 16/05/2024

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