Asi

7 days ago

India Orient Electric Full time

**Job Description for Branch Service In-charge**

**About the Company**

The CK Birla Group is a diversified US$2.4 billion conglomerate that has a history of enduring relationships with renowned global companies. With over 25,000 employees, 41 manufacturing facilities and numerous patents and awards, the Group's businesses are present across five continents. The Group operates in three industry clusters: Technology and Automotive, Home and Building Solutions, and Healthcare and Education. The group companies are strengthened by common ownership and shared guiding principles that include a focus on long-term value, trust-based relationships, and philanthropy.

**Orient Electric** is one of the leading consumer electrical brands in India with a diverse portfolio of fans, lighting, home appliances and switch gears. The erstwhile Calcutta Electrical Manufacturing Company became a part of the CK Birla Group in 1954 and was subsequently rechristened Orient Electric. The company takes pride in its R&D capabilities, the spirit of continuous innovation and its commitment to manufacturing cutting-edge lifestyle electrical products that meet the needs and expectations of modern consumers.

Orient Electric today is the largest manufacturer and exporter of fans from India, with a dominant presence in more than 35 international markets and annual revenue of INR 2,400+ Crores. It has the largest range of fans to suit varied aesthetic preferences and usage environments. Further, it has also paved the way for pioneering developments in home appliances, lighting, and switchgear. It is today the 3rd largest manufacturer of LED lamps in India and has been the first Indian lighting brand to have been awarded a BEE star rating for lamps. In the Home Appliances category, Orient Electric offers a wide range of products including water heaters, air coolers and small kitchen appliances. In the Switchgears category, it offers MCBs enabled with the revolutionary SDB (Snap Disc Bimetal) technology which provides a threefold advantage - precise tripping, better repeatability, and longer life, a range of modular switches and wiring accessories. Orient Electric represents De’Longhi in India for sales & service under an exclusive strategic partnership for its brands De’Longhi, Kenwood & Braun.

**Responsibilities**:
**ASC Operations**
- Ensuring that ASC’s operate in consonance with the laid-down service guidelines / standards.
- Service SLAs must be achieved - TAT%, CSAT%.
- Ensuring availability of tools, spare parts, equipment’s at the ASC’s.
- Analyze turnaround time of complaints on monthly basis.
- Maintain the Job Sheet at ASC’s.
- Auditing warranty claims & to escalate any deviation and take appropriate action.
- ASC bill timely submission to HO for fast payments.

**Quality Reporting**
- ASI must ensure that calls are closed in CRM with complete details, All Job sheet must be obtained from ASC with complete furnished details.

**Training**
- Training ASC and ASC Technicians on product and processes
- Coordinating for training requirements of ASC’s - Product, CRM & Soft Skills training.

**Trade Visit**
- Trade/Dealer/Distributor Satisfaction
- NDC Collection; take stock of dealer’s defect at Counters.
- Ensure steps of resolution/ repair or appropriate decision as per policy.

**To succeed in this role, you’ll need a customer-first attitude and the following**:

- **Business Acumen**:

- **Knowledge of distribution network expansion**

**Why should you join Orient?**

**At Orient, we believe in capitalizing on the strengths and abilities of employees, helping them to become stronger and grow within the company. You will be part of a vibrant work culture that values, cares and help people reach their potential, having inspirational leaders being team oriented, inclusive, and diverse; and fostering a unique culture that balances innovation, knowledge sharing and risk management.**

Job ID

31681

Job Type

Full-time

Location

Ernakulum

Experience

4 - 12 Years

Business Unit

FANS

OrganizationPosted

June 24th 2024

Posted By

Sidharth Bansal

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