Product Designer

3 weeks ago

Hyderabad, India Careers at Tide Full time

**Location**: Hyderabad, Remote

**Department**: Design, UX & Brand

**Internal Job Title**: Mid Product Designer

**Who are Tide**:
At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We're looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

**What we're looking for**:
We're looking for a bright, talented Product Designer who is passionate about brilliant customer experiences, and knows how to make them happen. The impact and scope of this role are huge, and you'll be a key contributor to our continued success as we shape the future of our financial platform for Small & Medium-sized Enterprises (SMEs).

Your work here will shape how our customers (Tide 'Members') interact with their finances on a daily basis, helping them to grow their business and giving them time back to do what they love.

You'll have the opportunity to work alongside experienced product designers, content designers and researchers - and hand-in-hand with developers, data scientists, product owners, and VPs to define, design, build and shape a world-class SME financial platform.

**As a Product Designer you'll be**:

- You'll be embedded in a cross-functional Product Design squad, responsible for key design artefacts, and led by a Member-first, Design Thinking approach
- You'll be responsible for owning the design of one of the key products or experiences Tide offers, including the vision for the next 12 months, and aligning that with Tide's overall vision
- You'll deeply understand the members you're designing for. Whether it's joining user research sessions, gleaning previous insights, digging into usage analytics, or running your own research and analysis, you'll strive to understand the what, why, and how of the problems you're solving. So we create products that save our Members time and money.
- You'll play a supporting role in the evolving design process at Tide; helping estimate design effort required, tracking to OKRs, and measuring how experience impacts our members]
- You'll follow design best practices and ways of working, and ensure that is shared outward to adjacent parts of Tide, bringing stakeholders together in a shared product vision.
- You'll conduct useability tests of the products you build, supported by user researches, to ensure the things you design meet the needs of our members.
- Engage with data analytics and member support to understand what our members say about our live products, and drawing insights and opportunities for future iterations.
- You'll work alongside colleagues from adjacent practices within Product Design: UX Research and UX Writing, to understand the core needs of our members', and find innovative and well-thought ways to meet these needs
- You'll use the Tide Design System to create experiences that align to usage guidelines and specifications for standards, components, and patterns in figma and zeroheight, and keep the experience for our members consistent and world-class

**What makes you a great fit**:

- Minimum 3 years relevant commercial experience in a UX or Product Design role, designing and optimising digital products for a B2B or B2E audience
- Experience of articulating the end user's needs when working in a multidisciplinary team of designers, engineers and Product Managers
- Ability to influence product owners, engineering teams and other Product Designers; keenness to advocate for the needs of our customers; ample pragmatism to realise when compromise is needed
- A data-driven approach and the ability to recommend designs based on customer research, business priority and technical constraints
- A flexible and pragmatic approach to the challenges of designing digital experiences in a small organisation with rapid growth and informal frameworks
- Experience of the full cycle of Design Thinking, from understanding the problem, to creating human-centred, effective solutions
- Demonstrable proficiency in Figma
- Passionate about inclusive design and accessibility, and you'll design with all our members in mind.
- Experience of working in an agile environment
- Experience in retail banking or other retail financial services
- Recent exp

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