Transaction Risk Investigator

2 weeks ago


Hyderabad, India Amazon Dev Center India - Hyderabad Full time

Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

**About the team**:
The mission of Shopping Experience Protection Operation (SEPO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. “This role is a seasonal role ( FTC ) for a period of 12 months on the payroll of Amazon”

Key job responsibilities

**Roles and Responsibilities**:
**This includes, but is not limited to**:

- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools
- Documents their actions by providing detailed annotations
- Understand the issue and make best use of the available resources to resolve it
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
- Communicate with internal and external stakeholders
- Understand performance metrics to create analysis for driving business goals
- Meet predetermined and assigned productivity targets and quality standards

Virtual Location - TS
- Graduate



  • Hyderabad, India Amazon Dev Center India - Hyd Full time

    Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability...


  • Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Job Description: "Please note that this job role is a seasonal role ( FTC ) for 6 months on the payroll of Amazon."Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf. They take...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Education Qualification: Graduation in any stream. - Passion for learning, improving and keeping up with risk trends in the e-commerce market and commitment to Amazon's emergence as the world's most customer-centric company -...


  • Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    1+ years of customer service experience - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception....


  • Hyderabad, India Amazon Dev Center India - Hyd Full time

    1+ years of customer service experience - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written...


  • Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    The mission of the Abuse prevention program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. Currently, ARI supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle...


  • Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    The mission of the Abuse prevention program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. Currently, ARI supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle...


  • hyderabad, India Amazon Dev Center India - Hyderabad Full time

    The mission of the Abuse prevention program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. Currently, ARI supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle...


  • Hyderabad, India ADCI HYD 13 SEZ Full time

    Amazon is seeking a data-driven Risk Specialist to support the Vendor Investigations and Transactions Accuracy team in Accounts Payable. We are looking for a good leader that will take ownership and drive change in a dynamic global business environment using data analytic techniques that allow leaders to organize and review large amounts of data quickly....


  • hyderabad, India ADCI HYD 13 SEZ Full time

    Amazon is seeking a data-driven Risk Specialist to support the Vendor Investigations and Transactions Accuracy team in Accounts Payable. We are looking for a good leader that will take ownership and drive change in a dynamic global business environment using data analytic techniques that allow leaders to organize and review large amounts of data quickly....


  • Hyderabad, India ADCI HYD 16 SEZ Full time

    Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation andElimination of online ecommerce risk. Ideal applicants will have...


  • Hyderabad, India ADCI HYD 16 SEZ Full time

    Managers - Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule...

  • Spro Investigator

    1 month ago


    Hyderabad, India ADCI HYD 16 SEZ Full time

    Education Qualification: Graduate in any discipline - Work Experience: 0 to 4 years - Communication Skills - Excellent communication skills (written and spoken) in German language - Ability to handle and interpret large sets of data - Demonstrated ability to work in a team in a very dynamic environment Selling partner risk operations investigator will be...


  • Hyderabad, India ADCI HYD 16 SEZ Full time

    Managers - Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule...


  • hyderabad, India ADCI HYD 16 SEZ Full time

    Managers - Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule...


  • Hyderabad, India HSBC Full time

    -Job description **Business:.** **External Investigative Reporting** **Open positions:1** **Role Title**:Investigator, External Investigative Reporting GSC’S** **Global Career Band:6** **Location **_(Country / City )_**: Hyderabad** **Recruiter Name : Geetika Gupta** **The Opportunity**: Some careers open more doors than others. - If you’re...


  • Hyderabad, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...


  • Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...


  • hyderabad, India JPMorgan Chase & Co. Full time

    Global Security (GS) protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, incident management, corporate building security and customer/visitor/client safety, physical...