E-commerce Executive

2 months ago

Delhi Delhi, India Dhampure Speciality Sugars Ltd. Full time

Job Description: Product Listing and Order Processing, Customer Support, Seller Support

**Position**: Product Listing and Order Processing, Customer Support, Seller Support
**Location**: New Delhi
**Company**: Dhampur Green

**About Us**:
Dhampur Green is a leading FMCG food manufacturing company dedicated to delivering high-quality products to our customers. We are seeking a detail-oriented and customer-focused individual to join our team, ensuring seamless product listing, efficient order processing, and exceptional support for our customers and sellers.

**Key Responsibilities**:

- **Product Listing**:

- Create and manage product listings across various e-commerce platforms.
- Ensure product descriptions, images, pricing, and specifications are accurate and up-to-date.
- Collaborate with the marketing team to optimize product listings for SEO and customer engagement.
- **Order Processing**:

- Process customer orders accurately and promptly.
- Coordinate with warehouse and logistics teams to ensure timely order fulfillment.
- Monitor inventory levels and update stock information as needed.
- **Customer Support**:

- Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
- Provide product information and assistance to customers to enhance their shopping experience.
- **Seller Support**:

- Assist sellers with onboarding, product listing, and account management.
- Address seller queries and concerns, providing solutions and support to improve their selling experience.
- Monitor seller performance and provide feedback for continuous improvement.

**Requirements**:

- Proven experience in e-commerce product listing, order processing, and customer support.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in MS Office and experience with e-commerce platforms such as Amazon, Flipkart, etc.
- Customer-oriented mindset with a passion for delivering exceptional service.

**Preferred Qualifications**:

- Bachelor’s degree in Business, Marketing, or a related field.
- Experience in the FMCG sector or a similar industry.
- Knowledge of SEO best practices for product listings.
- Familiarity with inventory management systems and CRM software.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
- A positive and inclusive work environment.

Schedule:

- Morning shift

Work Location: In person

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