Customer Care Executive

3 weeks ago

Maharashtra, India Rentokil Initial Full time

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices.

**POSITION RESPONSIBILITIES / REQUIREMENTS**:
The Customer Care Executive is responsible for the contact management to strengthen the customer relationship which is the key for the retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

**GENERAL DUTIES & RESPONSIBILITIES**:

- Should be able to set the targets for the renewals based on the month portfolio
- To support the branches for the retention, renewals & increase the branch revenue via price increase & up selling
- Compliant Management
- To identify & resolve the customers complaints within the specific timelines
- Alert Account Management
- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for the improvement
- Conduct regular review & terminate the non-revival accounts
- Should be able to analyze data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations

KEY DELIVERABLES
- Managing Residential & Commercial Renewals

**Requirements**:
CORE COMPETENCIES
- Attentiveness.
- Clear communication skills.
- Ability to use positive language.
- Time management skills
- Data Analysis

EDUCATIONAL / OTHER REQUIREMENTS
- Any Graduate

**Benefits**:

- Attractive Base Salary
- Annual Performance Based Bonus
- Group Mediclaim Insurance Policy
- Travel Reimbursement
- Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential
.

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