Customer Care Executive
4 weeks ago
**Job Description: Customer Care Executive**
**Position**: Customer Care Executive
**Location**: Nagpur
**Salary Range**: ₹25,000 to ₹35,000 per month
**Job Type**: Full-time
**Industry**: International Sales (Voice Process & Non-Voice Process)
**Responsibilities**:
- Provide accurate information about products, services, and company policies.
- Assist customers with order placement, tracking, and returns.
- Resolve customer complaints and escalate issues as needed.
- Maintain customer records and update databases.
- Collaborate with other teams to ensure timely resolution of customer queries.
- Follow communication procedures, guidelines, and policies.
**Requirements**:
- Excellent verbal and written communication skills in English.
- Ability to empathize with customers and provide effective solutions.
- Strong problem-solving skills.
- Proficiency in using computers and customer service software.
- Prior experience in a customer service role is preferred but not mandatory.
- Willingness to work in rotational shifts.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Monday to Friday
- Morning shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Diploma (preferred)
**Location**:
- Nagpur, Maharashtra (required)
Work Location: In person
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