Researcher I

6 months ago

Bengaluru Karnataka, India HireRight Full time

About HireRight:
Overview:
**Responsibilities**:
**Responsibility**:
Based in Bengaluru, India, below will be the primary responsibility of this role:

- Collaborates with other teams to keep clients informed of issues throughout the screening process
- Reviews and maintains a good understanding of service level agreements and performs work in accordance with client requirements
- Implements changes to processes as directed following changes to service level agreements
- Maintains accurate and up to date records of actions taken in the background screening process
- Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards
- Maintains a standard of work that meets the department quality and productivity targets
- Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy
- Assists team members and works as part of the team to ensure customer expectations are met
- Provide timely follow-up and follow through on all requests, reports, and escalations
- Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
- Be open to cross training in other functions outside of immediate scope of responsibility
- May assist with mentoring, training, and coaching of new team members within immediate team

Qualifications:
**Education**:

- Bachelor’s degree/Graduate in any stream

**Experience**:
Minimum Exp - Fresher/Preferable 1 - 3 years of Exp in Voice or Blended process (preferable BGV Exp)

**Knowledge** & Skill**:

- Ability to communicate in written and verbal English with fluency and politely
- Ability to review details quickly and methodically
- Previous customer service experience preferred

What do we offer:
**Please submit resume/CV in English.**

**HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

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