Mainframe System Programmer

6 months ago

Chennai, India Ensono Full time

Position Summary

Provide premium CICS system programming support and services to Ensono mainframe clients.

Key Areas of Focus for this Role
- Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
- Provide primary support for reported problems related to CICS TS and related OEM software products
- Provide support on 24 x 7 x 365 basis across multiple time zones.
- Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
- Communicate to both customer and management the status of issues at intervals during resolution process.
- Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures

Required Qualifications
- Bachelor’s degree required and/or equivalent work experience.
- 5+ years of professional experience in CICS administration and systems programming support.
- Experience in building new CICS regions
- Experience with configuring and managing CICS in a parallel sysplex
- CICSPlex environments
- Ability to develop innovation, strategies, processes, and best practices in software management
- Experience with reviewing new versions of CICS for functionality, advising how they benefit the client
- Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
- Thorough working knowledge of products used to monitor performance of CICS TS regions.
- Support planned (disaster recovery) and unplanned (emergency) database recovery activities
- Knowledgeable in best practices of software management, maintenance, and documentation
- Experience with establishing policies and procedures pertaining to CICS management, DR, security, maintenance, and utilization
- Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production CICS related issues.

**Other Qualifications**
- Self-motivated and able to work independently.
- Demonstrated ability to respond quickly and effectively to support requests from multiple clients
- Must be able to multi-task and work under short deadlines and in high pressure situations.
- Excellent communication skills (written, verbal and presentations)
- Ability to work as part of a team, as well as independently.
- Experience in installation/upgrade/customization of CICS TS and OEM products
- SMPE Knowledge and experience

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