Mainframe Systems Programmer

2 months ago

Chennai Tamil Nadu, India Ensono Full time

**About Us (Ensono)**

**About Role**

Provide premium Mainframe Storage system programming support and services to Ensono mainframe clients.

**Roles and Responsibilities**
- Fulfill customer service requests for mainframe customers in a timely manner as they pertain to Mainframe Storage administration and related products
- Provide DASD and tape storage administration support for our customers.
- Manage storage pools for multiple customers and LPARs.
- Perform problem diagnostics and resolution.
- Create and oversee jobs for daily, weekly, and monthly backups.
- Participate in Data Center migration projects using multiple methodologies.
- Perform data and volume recovery.
- Perform data migrations between storage frames for existing customers.
- Interact with hardware and software vendors as required.
- Follow procedures for customizing Mainframe Storage related ISV products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Provide primary support for reported problems related to Mainframe Storage and related software products
- Provide support on 24 x 7 x 365 basis across multiple time zones.
- Provide key support for customer migration services (new customer transitions) as they pertain to Mainframe Storage and related OEM software products.
- Provide primary support for reported problems related to Mainframe Storage - DASD and Tape Systems
- Communicate to both customer and management the status of issues at intervals during resolution process.
- Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
- Aid and assist other mainframe teams as required to support them and our clients.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures

**Technical Skills**
- Bachelor’s degree required and/or equivalent work experience.
- 8+ years of professional experience in Mainframe Storage Support
- Extensive skills with IBM storage software including IBM Copy Services Manager/Global Mirroring, SMS, HSM, IDCAMS, and DFDSS.
- Experience in preparing and implementing Disaster Recovery plans
- Expert knowledge of catalog structures, LPAR sysplexes, and resource sharing.
- Extensive knowledge of DASD hardware configurations incorporating replication.
- Extensive skills with IBM and Oracle/STK tape hardware and software.
- Ability to analyze performance on DASD and tape subsystems.
- Extensive skills with CA-1, MIMTape.
- Functional skills with Dell/EMC.
- Functional skills with RMM, TLMS, GRS, Tapecopy, and SMF.
- Experience in customization of Mainframe Storage related ISV software products
- Experience using various system monitoring software in problem determination, particularly for performance/response problems related to Mainframe Storage
- Ability to develop innovation, strategies, processes, and best practices in software management
- Support planned (disaster recovery) and unplanned (emergency) database recovery activities
- Knowledgeable in best practices of software management, maintenance, and documentation
- Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
- Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.

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