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Desktop Support
4 days ago
**Experience** - 1 to 2 years
**Responsibilities**
Address & Track user tickets regarding hardware, software and networking
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions by conducting remote troubleshooting
Test alternative pathways until you resolve an issue
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Asset Management
Account Management wherever applicable
Perform OS, Endpoint Controls Patch management & ensuring they are maintained to standards
**Requirements and skills**
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Mac OS/ Windows environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus/Malware, End-point control programs
Ability to perform remote troubleshooting and provide clear instructions as applicable in line with corporate policies, Guidelines
Excellent problem-solving and multitasking skills
Customer-oriented attitude
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