![Wipro Limited](https://media.trabajo.org/img/noimg.jpg)
Associate
2 weeks ago
Gurugram, India
- DOP
- 3070666
***
**Qualification**
- High School Grad /Graduate
**You bring knowledge & expertise**
Required Experience & Skills:
- Fresher
- Low complexity clerical processing
- Basic process knowledge
- Basic technical skills proficiency
- Ability to meet agreed quality standards within tight deadlines.
- Non/very low client engagement
- Ability to follow instructions / scripts / process-flows.
- Excellent understanding of Insurance Industry for experienced colleagues
- Proficient in MS-Office (preferably Excel)
- Project management
- Quality management
- Results driven.
- Foster teamwork
- Giving feedback
Roles and Responsibilities:
- Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements.
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Adhere compliance and generate control reports.
- Generate statutory reporting per country requirement.
- Audit Management - Active participation in internal/external audits
- Escalation management
- Generating scheduled/ ad-hoc reports
Trainable Skills:
- Neutral Voice and Accent and call management
- UK Saving and Retirement Industry Skills
- Process Knowledge
**Languages**:
- English (R/W/S) with C1 Language Proficiency Level
**Work Condition**
- Flexibility to work in 24*5 shift environment (9 AM to 6PM WO - Saturday, Sunday)
- Flexibility to occasionally extend work hours to meet business needs.
Qualifications:
Graduates.
- L&P Policy Acquisition & Servicing
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
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