Customer Solutions Designprofessional

3 days ago

Bengaluru Karnataka, India BT Group Full time

**Customer Solutions Design Professional**:

- Job Req ID: 40648- Posting Date: 12 Nov 2024- Function: Customer Service- Unit: Business- Location: 12 Bannerghatta Road, Bengaluru, India- Salary: Competitive**Recruiter: Garima Arora**

**Hiring Manager: Uma Shankar**

**Career Grade: E**

**Internal Closing Date: 19-Nov-24**

**Location: Gurgaon/Bangalore**

**Key Accountabilities**:

- Provides technical concurrence and sign off for elements of designs and/or network changes on BT core platforms and/or customer bids; accountable for identifying technical risk for major platforms.
- Provides consultancy on network designs for platforms and/or solutions.
- Develops design patterns in own technical domain.
- Responsible for following and contributing to design best practice within a unit.
- Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects in own area of expertise/domain
- Delivers Right First Time solutions.
- Proposes technical strategy to network platforms and/or customer solutions factoring in impact and risk as appropriate.
- Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.
- Potentially leads a small matrix team (virtual) and is accountable for network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.
- Decides on design scope and design to network platforms and/or customer solutions
- Decides on the time and type of resource needed to support deliverables for complex projects.
- Provide design authority for complex solutions and/or platform designs in own area of expertise
- Decides on network models for design testing.
- Decides on approach to resolving customer affected issues to network platforms and/or customer solutions, as appropriate.
- Resolves in-life issues to network platforms and/or customer solutions, as appropriate
- Decides how to re-use network designs.
- Decides on implementation approaches of technology related transformation activity.

**Skills Required**:
Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).
- **DYNS**:

- Minimum 6 years of relevant experience in network domain
- Strong understanding of IP Networking
- In-depth experience in LAN, WAN and Wireless Technologies.
- Well-versed with design concepts like HLD,LLD and BOM.
- Extensive knowledge of MS Visio, CCW and Other Network tools
- CCNP or equivalent desirable
- Good understanding of software defined networking (SDN)
- Should have minimum 2 to 3 years in any of the SDWAN Technology e.g. Cisco(Viptella) SDWAN, Nokia Nuage SDWAN, Meraki SDWAN.
- Able to deliver stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues within the domain of the role.
- Provides technical leadership to internal stakeholders and customers regarding the platform and/or customer solutions.

Acts as a point of contact for technical expertise to more junior designers or those outside of own domain

**Experience Required**:

- Expert user of design tools; seeks opportunities to contribute to new design tools for BT, and for external adoption.
- Makes recommendations on design tools and processes for network platforms and/or customer solutions, where appropriate.
- Able to solve problems typically specific to complex components across the network platform and/or customer solutions.
- Able to solve known and complex/unknown problems that may lie outside the domain of the role.
- Resolve the majority of problems independently, however may seek guidance where there is interaction with other domains. May provide guidance to others in their area of domain expertise
- Impact of decisions are specific to the design scope and design for complex components of network platforms and/or customer solution.
- Evidence of successful transformation measures - e.g. change in processes, innovative designs.
- Mentors and share knowledge with others.

**Why this job matters**:
The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs.

**What you’ll be doing**:
1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches.
2. Contributes to resolve issues that arise during design.
3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap.
4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design.
5. Ensures that own designs adhere to architectural principles and

  • Customer Care Executive

    2 months ago

    Bengaluru, Karnataka, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring Immediate Joiners** **Key Responsibilities**: - Manage customer interactions efficiently across various processes such as FKBO, Berger, PhonePe, Acer, and more. - Deliver excellent customer service in English and additional languages as required by the process. - Work in rotational shifts, adhering to the scheduled hours and rotational offs. -...

  • Solution Architect

    3 months ago

    Bengaluru, Karnataka, India o9 Solutions Full time

    Be part of something revolutionary At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact...

  • Solution Architect

    3 months ago

    Bengaluru, Karnataka, India o9 Solutions Full time

    Be part of something revolutionary At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact...

  • customer Solutions

    5 months ago

    Bengaluru, Karnataka, India Synopsys Full time

    48679BR - INDIA - Bangalore **Job Description and Requirements** - You will be a member of the Advanced Node Methodology Pathfinding team which is responsible for rapid (Power, Performance, Area) PPA closure on high-performance designs, using Fusion Compiler/IC Compiler II. You would be working very closely with R&D and Foundry Partners, and should be able...

  • Aws Solution Architect

    3 months ago

    Bengaluru, Karnataka, India Rapyder Cloud Solutions Full time

    Bangalore South, India | Posted on 08/26/2024 *** **Job Information**: Project Code - PRJ001 Industry - IT Services Work Experience - 5-8 years City - Bangalore South State/Province - Karnataka Country - India Zip/Postal Code - 560027 **About Us**: - We are a team of cloud enthusiasts, keen and spirited to make the latest cloud technologies work...

  • Customer Solutions Agent 2

    3 months ago

    Bengaluru, Karnataka, India PayPal Full time

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Flexcube - Solution Architect

    3 months ago

    Bengaluru, Karnataka, India Profinch Solutions Full time

    Profinch is a fintech company offering technology solutions that enable banks to transform how they work and be future-ready. The solutions include Consulting services for advancement of core operations and processes, and off the shelf products for 360-degree digitization and data transformation. With offices in India, UAE and Singapore, the company serves...

  • Customer Solutions Design Professional

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    **Customer Solutions Design Professional**: - Job Req ID: 38397- Posting Date: 27 Aug 2024- Function: Design- Unit: Business- Location: 12 Bannerghatta Road, Bengaluru, India- Salary: Competitive**Why this job matters**: - What; - Grow the Business - Create new opportunities - Develop the ecosystem - Deliver new revenue lines - Margin improvement and...

  • CRM Solution Architect

    5 months ago

    Bengaluru, Karnataka, India Diatoz Solutions Private Limited Full time

    We are seeking a passionate and experienced Solution Architect to join our growing team responsible for designing and implementing innovative solutions in Finance (online transaction processing, revenue accounting, financial reconciliation), and customer experience (CRM, Customer 360) domain. You will play a pivotal role in translating business needs into...

  • Customer Solution Center Representative

    5 months ago

    Bengaluru, Karnataka, India Hewlett Packard Full time

    **Job Summary** - This role is responsible for independently addressing customer concerns using established protocols, resolving moderately complex technical issues, and providing comprehensive responses about products and services. The role actively collaborates with teams, contributes to customer solution offerings, and aligns their work with global...

  • Teamcenter Solution Architect

    2 months ago

    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    Define/Design Teamcenter architecture, Data Model for CAD, Document, Requirement Management with CAD and ALM integration Teamcenter customization. configuration, development and solution mapping. Solution definition, development for - Multi-site data transfer & administration - BMIDE Naming/Revision rules, Deep copy rules, Action rules - BMIDE Packaging,...

  • Customer Solution Group

    5 months ago

    Bengaluru, Karnataka, India Bosch Group Full time

    **Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...

  • Solution Architect

    5 months ago

    Bengaluru, Karnataka, India Softuvo Solutions Pvt. Ltd. Full time

    **Job Details**: Position Overview: As a Solution Architect at our company, you will be responsible for translating our clients' business requirements into comprehensive technical solutions. You will work closely with our development teams, project managers, and clients to design architecture that aligns with business objectives, technological capabilities,...

  • Associate Solution Architect

    3 months ago

    Bengaluru, Karnataka, India o9 Solutions Full time

    Be part of something revolutionary At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact...

  • Customer Service Representative

    5 months ago

    Bengaluru, Karnataka, India Accentrix Solutions Full time

    Job Title: Customer Support Rep (International Voice Process) Location: Bangalore Company: Accentrix solutions Overview: Seeking Rep for Intl. Voice Process. Manage calls, provide accurate info, collaborate for resolutions. Requirements: Excellent English, customer service exp., problem-solving skills, multitasking, Benefits: Competitive pay, training,...

  • Customer Support Executive

    5 months ago

    Bengaluru, Karnataka, India Info HR Solutions Full time

    **Company Overview** Info HR Solutions is a trusted HR partner, dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients. With a team of experts, we strive to be the best in the industry and deliver exceptional services. **Job Overview** We are hiring a Customer Support Executive to join our team at Info HR Solutions....

  • Customer Support Executive

    5 months ago

    Bengaluru, Karnataka, India Info HR Solutions Full time

    **Company Overview** Info HR Solutions is a trusted HR partner, dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients. With a team of experts, we strive to be the best in the industry and deliver exceptional services. **Job Overview** We are hiring a Customer Support Executive to join our team at Info HR Solutions....

  • Tamil Customer Support

    4 months ago

    Bengaluru, Karnataka, India Info HR Solutions Full time

    **Company Overview** Info HR Solutions is a trusted HR partner, dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients. With a team of experts, we strive to be the best in the industry and deliver exceptional services. **Job Overview** We are hiring a Customer Support Executive to join our team at Info HR Solutions....

  • Associate Customer Service Representative

    2 months ago

    Bengaluru, Karnataka, India UL Solutions Full time

    Provide assistance to existing customers at critical times of the year. May support multiple products and technology. - Identify and clarify issues while working collaboratively with customers to achieve prompt resolution - Provide accurate, valid, and complete information using the right processes and tools. - Handle customer complaints, provide appropriate...

  • Customer Care Executive

    5 months ago

    Bengaluru, Karnataka, India Info HR Solutions Full time

    **Company Overview** Info HR Solutions is a trusted HR partner, dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients. With a team of experts, we strive to be the best in the industry and deliver exceptional services. **Job Overview** We are hiring a Customer Support Executive to join our team at Info HR Solutions....