Customer Solutions Designprofessional

1 month ago

Bengaluru Karnataka, India BT Group Full time

**Customer Solutions Design Professional**:

- Job Req ID: 40648- Posting Date: 12 Nov 2024- Function: Customer Service- Unit: Business- Location: 12 Bannerghatta Road, Bengaluru, India- Salary: Competitive**Recruiter: Garima Arora**

**Hiring Manager: Uma Shankar**

**Career Grade: E**

**Internal Closing Date: 19-Nov-24**

**Location: Gurgaon/Bangalore**

**Key Accountabilities**:

- Provides technical concurrence and sign off for elements of designs and/or network changes on BT core platforms and/or customer bids; accountable for identifying technical risk for major platforms.
- Provides consultancy on network designs for platforms and/or solutions.
- Develops design patterns in own technical domain.
- Responsible for following and contributing to design best practice within a unit.
- Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects in own area of expertise/domain
- Delivers Right First Time solutions.
- Proposes technical strategy to network platforms and/or customer solutions factoring in impact and risk as appropriate.
- Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.
- Potentially leads a small matrix team (virtual) and is accountable for network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.
- Decides on design scope and design to network platforms and/or customer solutions
- Decides on the time and type of resource needed to support deliverables for complex projects.
- Provide design authority for complex solutions and/or platform designs in own area of expertise
- Decides on network models for design testing.
- Decides on approach to resolving customer affected issues to network platforms and/or customer solutions, as appropriate.
- Resolves in-life issues to network platforms and/or customer solutions, as appropriate
- Decides how to re-use network designs.
- Decides on implementation approaches of technology related transformation activity.

**Skills Required**:
Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).
- **DYNS**:

- Minimum 6 years of relevant experience in network domain
- Strong understanding of IP Networking
- In-depth experience in LAN, WAN and Wireless Technologies.
- Well-versed with design concepts like HLD,LLD and BOM.
- Extensive knowledge of MS Visio, CCW and Other Network tools
- CCNP or equivalent desirable
- Good understanding of software defined networking (SDN)
- Should have minimum 2 to 3 years in any of the SDWAN Technology e.g. Cisco(Viptella) SDWAN, Nokia Nuage SDWAN, Meraki SDWAN.
- Able to deliver stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues within the domain of the role.
- Provides technical leadership to internal stakeholders and customers regarding the platform and/or customer solutions.

Acts as a point of contact for technical expertise to more junior designers or those outside of own domain

**Experience Required**:

- Expert user of design tools; seeks opportunities to contribute to new design tools for BT, and for external adoption.
- Makes recommendations on design tools and processes for network platforms and/or customer solutions, where appropriate.
- Able to solve problems typically specific to complex components across the network platform and/or customer solutions.
- Able to solve known and complex/unknown problems that may lie outside the domain of the role.
- Resolve the majority of problems independently, however may seek guidance where there is interaction with other domains. May provide guidance to others in their area of domain expertise
- Impact of decisions are specific to the design scope and design for complex components of network platforms and/or customer solution.
- Evidence of successful transformation measures - e.g. change in processes, innovative designs.
- Mentors and share knowledge with others.

**Why this job matters**:
The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs.

**What you’ll be doing**:
1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches.
2. Contributes to resolve issues that arise during design.
3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap.
4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design.
5. Ensures that own designs adhere to architectural principles and

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