International Telecom Voice Process

5 months ago

Chennai, India Hoopoe Infoedge Pvt Ltd Full time

We are hiring for **International Telecom Voice Process**

**Location: Perungulathur, Chennai (WFO)**

**Shift: Rotational (US shifts - 6PM to 6AM, Any 9 hours)**

**WeekOffs: 2 days Rotational offs**

**Education: 10 + 2 years/Diploma/Any Graduation.**

**Salary: Max 4 LPA**

**Experience: Min 1 year in Customer support with proper documents**

**Roles and Responsibilities**:

- Responsible for handling calls and chat and providing customer support,
- Identify and relate with various customer needs and scenarios,
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
- Conduct data entry, documentation, and case management,
- Work and partner with others within a team-based environment,
- Achieve and maintain required metrics and goals,
- Adhere to company policies and procedures as described on the HR Handbook,

**Desired Skills**:

- Good understanding of phone/chat etiquette - Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries,
- Ability to use logical and non-linear troubleshooting techniques to resolve the root cause of a problem.

**Written Skills**:

- Ability to compose grammatically precise, concise, and appropriate sentences,
- Ability to clearly understand and respond appropriately to the problem statements of customers,

**Verbal Skills**:

- Ability to articulate, clear and friendly tone in a neutral accent without dead air,
- Ability to manage and maintain required communication pace,
- Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written),
- Capable of managing communication flow and direction,
- Effective time management and should have strong focus on schedule adherence and/or attendance based on previous employment/school records,
- Goal orientated with a focus on learning and continuous improvement,
- Team player that is willing to make adaptions for the benefit of customers and the program's engagement activities,
- Ability to Type 35+ WPM with accuracy of 85%

**Salary**: Up to ₹375,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 7200585283

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