Service Now

2 months ago


India Zensar Technologies Full time

**Job Title**:ServiceNow CMDB Developer

**Position Overview**:
**Key Responsibility**:

- You will contribute and handle ServiceNow CMDB, Common Service Data Model (CSDM), ServiceNow Discovery, ServiceNow IT Service Management (ITSM), and Software Asset Management (SAM).
- You will be responsible for implementing technical solutions which will help keeping the CMDB as healthy as possible.
- Defining and documenting policies, standard procedures, training, knowledge articles, and other supporting documentation.
- Performing and/or leading analysis, re-engineering, and work process improvement activities for Configuration Management/CMDB Discovery, including assessments, research, solution design, documentation, and performance metrics.
- Facilitate Configuration Item review and audits to ensure accuracy and completeness of configuration items. Ensure the critical metrics are reported, and their targets are met.
Identify the Discovery issues and work closely with Infrastructure team for its resolution. Ensure that registered Configuration Items meet criteria as per the data model.
- Process new software requests from all employees globally coordinating a request processing with their team. Evaluate requests against the software catalogue.
- Coordinate the security and compliance assessment of requests for new software/non-standard software working with relevant IT, risks management and compliance teams.Issue requests for Quote and coordinates software purchases. Coordinate the software installation on the user PC, Lead and optimize the utilization, software licenses and disposal of end-user software. Maintain relevant customer software catalogue and pricing.

**Required Qualifications**:

- Bachelor’s degree in computer science.
- 5+ years of experience as a ServiceNow developer.
- Expertise in ITSM and CMDB.
- Strong understanding of web technologies (JavaScript, HTML, CSS, REST/SOAP).
- Excellent problem-solving skills and attention to detail.Strong communication and collaboration skills.

**Preferred Qualifications**:

- ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD).
- Experience with Agile development methodologies.
- Knowledge of ITIL processes and best practices.
- Experience in cloud platforms (AWS, Azure, GCP).



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