Workforce Planner

6 months ago


Andheri Mumbai Maharashtra, India Global Industrial Full time

Key ResponsibilitiesKey Responsibilities
- Plan and manage on a daily basis the work schedules for Inbound Voice and Chat Team
- Have access to and manage Time Sheets
- Track Log-In, Log-Out time, Break Times, Training Times
- Managing vacations, unscheduled leaves/absences etc. with information to Supervisors, Team Leads, Managers - with replacements
- Develop strategies/plan for retention, recruitment, training, coaching and knowledge management
- Identify 1) roles that may have become obsolete, 2) new roles that may have come up 3) Plan that staffing and the budget
- Manage the Sales Box - 1) Web Enquiry, 2) PO, 3) Contact Us
- Perform other duties as assigned

Competencies and skillsCompetencies and skills

Graduate with up to 5 years’ experience in Work Force Planning/Management
Preferred Skills
Experienced in MS Office tools, especially Excel and Powerpoint. Familiarity with SAP based WFM Tool desired (NICE/InContact)
Additional Notes Proficiency in PowerBI desired

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Experience**:

- total work: 5 years (preferred)

Ability to Commute:

- Andheri, Mumbai, Maharashtra (required)

Ability to Relocate:

- Andheri, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person


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