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Customer Service Executive

2 months ago

Bengaluru, India Allied Worldwide Full time

**About us**

We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India, and the US, we have clients spread across all 6 continents.

Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each one of them. They are exceptional and we are looking for more exceptional people to join us.

**Position**:Sr. Customer services executive (Contractual Role - 6 months)

**Location**: AWBS, Bangalore

**Shift timings - **12.30 noon to 9.30 pm.

9.30 pm to 6.30am

24*7-day support with 2 days/week off.

**Key responsibilities**:

- Log and work on all incidents for service desk including resourcing, holiday, travel bookings and procurement.
- Required to a shift pattern (including weekends) and offer on call support.
- Proactively contribute to service improvement initiatives
- Preferred previous experience working in a managed service environment working to defined scope and with strict SLAs.
- Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs.
- An ability to clearly and evidently demonstrate a career path supported by professional development goals.
- Experience on any of the ServiceNow tools and basic knowledge on IT requirements.

**Security & Compliance**
- Ensure that the Service Desk processes and procedures are followed in compliance with Customer’s security and audit requirements.
- Be familiar with and support Customer’s Global Security Policies
- To ensure ongoing adherence to all relevant compliance regulations that may govern the Customer’s/Allied business and complete all regulatory knowledge training where applicable in a timely fashion.

**Key skills and Knowledge**
- Strong knowledge of Microsoft based operating systems and suites
- Meticulous in creating reports
- A strong focus on service delivery and customer satisfaction
- Organized and good at juggling tasks and prioritizing
- Great time management and ability to prioritize multiple responsibilities
- Good written and verbal presentation skills.

**Job Type**: Contractual / Temporary
Contract length: 6 months

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Rotational shift

**Speak with the employer**
+91 8867760636

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