Operations Supervisor- Bangalore

5 months ago


Bengaluru Karnataka, India Cryoport Systems Full time

CRYOPDP has been dedicated to finding solutions for the transport of time
- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

OPERATIONS SUPERVISOR - BANGALORE

Mission

Meets expectations and needs of customers and clients. Responsible for improving performance, productivity,

efficiency, and profitability through the implementation of effective methods and strategies.

Main Contribution
- Managing entire Branch office for the respective location;
- Ensuring branch development and client relationship management;
- Monitoring all types of temperature control logistics & time sensitive shipments;
- Cold chain management;
- Has to follow up with the clients, airlines & customs for the export & import of the shipments;
- Training and development of the new employees as well as existing employes;
- Filing the training records into the individual files as per ISO Documents;
- Preparing the Job descriptions of each existing position as well for new positions, after discussing with HR Department;
- Monitoring Training Calendar given by HR;
- Regular monitoring of staff, vehicle, freezer, fridge, cool room, DG, security & office Assistant;
- Meeting existing & new clients;
- Identifying & delivering operational cost reduction where ever we can & making sure that all projects’ deadlines are met and all targets are achieved;
- All the follow-ups with the HO / clients / service providers have to be done;
- Support functions for strong domestic networks & site coordination for all sorts of clinical trials pharma inventions;
- Developing new agent network;
- Giving approval for vendor payments to accounts team;
- Managing a team of operations and drivers;
- Approving the operational team shifts & leaves;
- Monitoring AMC of vendor and clients;
- Assisting sales team in preparing quotations;
- Providing the holiday list according to customs to HR Department;
- Individually handling the internal audit;
- Responsible for the operational department audit. Handling all the queries raised by the auditor;
- Monitoring the contracts of Pest control services and Fire Extinguisher services and maintaining the files and services reports for future records;
- Authority to raise the employee requisition in case of any additional or replacement of manpower;
- Responsible for taking an interview as a department head;
- Monitoring day to day operational activities;
- Pricing of all Mumbai branch and few overseas agents;
- Providing quotes to overseas agents;
- In case if there is any shortage of staff and any important shipments arrive, they have to personally attain the pickup and delivery emergency.

Location - Bangalore

Profile (experience/education)

Graduate/HSC in any stream with more than 2 years working Experience in corporate sector. Freshers are also welcome.

Language English, Hindi, Kannada. Any other regional language will be added advantage.

Specific Experience & Knowledge Required:

- Excel (advanced skills)
- Operational & Geographical Knowledge
- Customs, Airlines regulations Knowledge
- Cold chain management
- Good knowledge of computerised working
- environment

Interpersonal skills:

- Ability to lead a team
- Strong interpersonal
- Good communication
- Analytical skills


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