Npo Expert

2 weeks ago


India NOKIA Full time

**Family Description**

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

**Subfamily Description**

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.
- Interprets internal and external business challenges and recommends best practices to improve products, processes, and services.
- Has in-depth organizational and relevant market knowledge and uses an understanding on how relevant areas can be integrated to achieve objectives.
- Contributes to strategic decisions within professional areas.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Contributes to the development of concepts to determine the professional direction of own organizational unit.
- Acts as a professional leader for staff/work team/taskforces, often the most senior specialist in a team, who serves as best practice resource within own organizational unit and/or is recognized as an expert within the same professional area in the business.
- Leads functional teams or projects with multiple domain resources and complexity, handles day-to-day staff management issues, including resource management and allocation of work & risk management
- Internal & external Customer management
- Contribute actively to automation & efficiency improvement
- Responsible for the Worst Cell management of the network
- Responsible for the Network performance reward & penalty
- Consults and optimizes customer network with medium to high complexity based on traffic utilization, patterns, and defined assumptions to achieve the required KPIs

**Impact**

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

**Scope & Contribution**

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

**Innovation**

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

**Communication**

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

**Knowledge & Experience**

Must have 9+ years of MV (Huw/Nokia/ E//) Radio Optimization experience in 2G/3G/4G/5G
- Must thrive in high-pressure environments
- Must be ready to work in global time zone/calendar days
- Good knowledge of Huw/Nokia/E// tools used in Performance Management & optimization
- In depth knowledge of counters, KPIs & formulae
- In depth knowledge of parameters, with global references
- Experience in customer management & MV project management
- Experience in worst cell management

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

**What we offer**

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physic


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