Npo Expert

**Family Description**

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

**Subfamily Description**

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.
- Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
- Has in-depth organisational and relevant market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives.
- Contributes to strategic decisions within professional area.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Contributes to development of concepts to determine professional direction of own organisational unit.
- Acts as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.
- Leads functional teams or projects with multiple domain resources and complexity, handles day-to-day staff management issues, including resource management and allocation of work & risk management
- Internal & external Customer management
- Contribute actively to automation & efficiency improvement
- Responsible for the end user experience improvement of the network
- Responsible for the Network performance reward & penalty
- Consults and optimises customer network with medium to high complexity based on traffic utilisation, patterns and defined assumptions to achieve the required KPIs

**Impact**

**Scope & Contribution**

**Innovation**

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

**Communication**

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

**Knowledge & Experience**

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically 15+ years of MV (Huw/Nokia/ E//, Samsung) e2e NPO Optimization experience in 2G/3G/4G/5G
- Must thrive in high-pressure environments
- Must be ready to work in global time zone/calendar days
- In depth knowledge of MV tools used in CM, PM & optimization
- In depth knowledge of counters, KPIs & formulae
- In depth knowledge of parameters, with global references
- In depth knowledge of the features of latest SW releases
- Experience in customer management & MV project management
- Experience in worst cell management
- Knowledge Management and Collaboration Skills
- Communication, Public Speaking and Influencing Others
- Project Management and Problem Solving
- NPO Service Delivery
- Risk Management and Customer Focus
- Industry, Market & Technology Understanding and Consulting acumen

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

**What we offer**

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically,