Cluster Incharge

**Position Title: Cluster Incharge**

**Department**:
**Retail**

**Work Location**:
**Grade**:
**Sr. Officer**

**Travel Required**:

- Yes**Reporting to**:
**Administrative**:
**State Manager**

**Reported by**:

- ROIs of their cluster**Functional**:
**State Manager/Region Manager**

**Minimum Job Requirements**

**Educational Qualification**:

- Graduate**Experience**:

- 3 - 06 yrs. of Retail**Any additional requirement**:
**Purpose of the Position (Job Summary)**
- This position has to manage 10-15 outlets within their cluster. Cluster Incharge is accountable for achieving the target, stocks, cash and settlement of all claims and complaints within their cluster.He provides direction and leadership to the retail staff for the increase sales and customer footfall. He has to manage “CRM” in his cluster.

**Key Roles and Responsibilities**

**Financial**
- Responsible for increase in Sales within cluster.
- Responsible for cash at the outlet within cluster(sale and deposit in bank should be reconciled)
- Responsible for proper checking of daily expenses at outlet and work toward cutting down the outlet expenses.

**Customer Oriented**
- Increase footfall
- To ensure settlement of all claims and complaints within his cluster ASAP.
CRM- Reports**People Oriented**
- To ensure smooth functioning of each outlet and resolve/ help ROI in case of any problem. (like electrical/furniture/system etc)
- Team building

**Internal Business Process**
- To check that all the staff report on time within his cluster.
- To maintain proper stock at the outlets and ensure proper rotation of stock within cluster.
- Responsible for proper display & Hygienic at stores

**Competencies**

**Technical/Functional**

**Behavioral**
- Selling skill
- Computer knowledge
- 1.Proven leadership skills- 2. Strong interpersonal skills- 3.Coustomer Orientation- 4. Team building**Key Responsibility Areas**

**Quantitative**

**Qualitative**
- 1. Sales Achievement (achievement against target)- 2. Growth Value (Growth against Last year respective month)- 3. Transaction (10% Growth in No. of bills & average bill & value against Last year respective)- 4. Stock reduction of discounted articles.- 5. Audit Report- 1. Improve Adherence to Key sales process.- 2. Customer Service**Key Stakeholder Management**

**Internal**

**External**
- Operation
- Outlet Staff
- SCM
- HR
- Customers