Restaurant Captain

2 days ago


Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- **Guest Service**:

- Greet and seat guests in a friendly, professional manner.
- Ensure that all guests are provided with high-quality service, ensuring their satisfaction throughout their dining experience.
- Address any customer complaints or concerns in a timely and professional manner.
- Monitor dining room activity and ensure that service flows smoothly from greeting to dessert.
- **Team Leadership**:

- Supervise, train, and motivate front-of-house staff, including waiters, waitresses, and bussers.
- Assign daily tasks and table sections to servers, ensuring fair distribution and efficient service.
- Lead by example and ensure staff maintain high standards of service, cleanliness, and professionalism.
- Ensure that the team adheres to restaurant policies, procedures, and service standards.
- **Table Management**:

- Oversee reservations and ensure optimal seating arrangements to maximize guest satisfaction and restaurant efficiency.
- Monitor the flow of guests in the dining area, making adjustments as necessary to ensure timely service.
- Ensure the correct handling of special requests or dietary restrictions and ensure all necessary adjustments are made.
- **Quality Control**:

- Ensure that the food and beverage offerings are presented according to the restaurant's standards.
- Check that the service and atmosphere are up to standard, making adjustments as necessary.
- Conduct regular spot checks on tables, ensuring they are clean, properly set, and ready for guests.
- **Collaboration**:

- Communicate effectively with the kitchen and bar staff to ensure orders are accurately processed and served in a timely manner.
- Work closely with the restaurant manager or supervisor to ensure service goals are met and any issues are addressed promptly.
- Assist in training new staff and providing ongoing feedback to ensure continuous improvement.
- **Inventory & Supplies**:

- Assist in managing the inventory of dining supplies, including menus, napkins, glassware, and table settings.
- Report any shortages or maintenance issues to management promptly.
- **Cash Handling & Billing**:

- Oversee billing procedures, ensuring accuracy of checks and payments.
- Assist in processing payments, handling cash, and issuing receipts in compliance with restaurant procedures.

**Job Types**: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Shift allowance
- Yearly bonus

Work Location: In person


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