Pro(Parent Relationship Officer)

4 weeks ago

Mumbai, India Universal Education Full time

Role aspiration

**Making it meaningfu**l: The aspiration is to make this role more significant to parents and our people and to make it aspirational as a growth path for our people. This role can be **Parent Engagement Manager. **It’s a relatively senior role (somewhere between AC and Admin Head), and CTC for this role can be at 40K to 60K.

**Reporting**: Reporting to admin head / Admission head ( need to discuss further). Dotted line reporting to the School Principal

Responsibilities of Parent Engagement Manager

**Parent information and understanding**

Updates parent information in applane, including transportation, uniform, books and deliverables.

Executes parent surveys under the guidance of the marketing team

Collects and maintains all demographic data of existing and new leads

Identifies key influencers and detractors in the parent community and ensures they are handled with special care and sensitivity required to convert them into ambassadors

Parent Communication (Inward)

Uses a ticketing system to ensure all such concerns, complaints, compliments and feedback are handled effectively, efficiently, and promptly.

Liaisons with respective teams (admin and academic team) within the school (or HO if required) to resolve the complaints, queries answered, and suggestions acknowledged.

Becomes the first point of contact for all LCs. Own the LC process, including exit interviews and retention by meeting the parent and arranging meetings with the Principal/ Admin Head of the school

Parent Communication (Outward) and Engagement

Acts as a single point of contact for all communication happening between the school and the parent

Manages and executes all day-to-day processes of sending all types of communications to parents from the school

Responsible for the correct and timely communication, including validating and getting drafts approved before sending

Creates and maintains a calendar for all parent communication throughout the year

Creates and executes communication processes for sending prior reminders for fee payments and reminders to defaulters

Parent community

1. Encourages parents to follow us on social media (?) ( Need to check, how can we do it)

2. Drives parent reviews on GMB and Facebook

3. Provides stories and photographic material that promote the school's achievements with the marketing team

4. Ensures that the school's achievements, including; academics, sports, arts etc., are promptly communicated with the marketing team.

Parent experience

Implements the parent walk-in experience in guidance with the marketing team and Admin head.

Drives daily audit of the parent experience and reports all issues immediately.

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 8655950178

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