Gsa - Front Office

3 weeks ago

Karnataka, India Grand Mercure Bengaluru at Gopalan Mall Full time

**Prime Function**:
ü Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors

ü Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

ü Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

ü Any matter which may affect the interests of
**the hotel** should be brought to the attention of the Management.

**Key Responsibilities**:
**_ People Management_**

ü Provide effective support to the team to enable them to provide effective and efficient services.

ü Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

**_Financial Management_**

ü Identify optimal, cost effective use of the resources and educate the team on the same.

**_ Operational Management_**

ü Ensure quality and appropriateness of customer service provided.

ü To maintain Front Office log book and shift reports.

ü Respond to inquiries and resolve problems in an effective manner.

ü Ensure all guests receive a swift, smooth, professional and friendly check in and check out

ü Ensure quality in all aspects of the job.

ü Maintain record of all banquet and any other functions in the hotel.

Job Description
- Guest Service Associate

ü Liaise with other departments for the resolution of day-to-day administrative and operational issues.

ü Carry out other duties which naturally fall within the reasonable expectations of

the post.

ü Adhere to the Procedures & Standards Manual.

ü Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.

ü Liaise with Housekeeping for the Room Status.

ü Handle additional responsibilities as and when delegated by the Management.

**_ Other Terms & Conditions_**

ü a. During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.

ü b. You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

**Occupational Health & Safety**

**_ Employee Responsibility_**

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

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