Exim Customer Service Executive
3 weeks ago
Working Time
9:30am to 6:30pm
Working Days
Monday to Saturday and Every Saturday will be half day
Sunday Fixed off
Roles and responsibilities:
- Customer interaction management
- Team leadership and development
- Process Optimization
- Reporting and Analysis
- Cross functional Analysis
- knowledge of computer
Manage and resolve escalated customer inquiries and complaints related to logistics operations.
End to End Communication with the customers to fill the gaps if any
Ensure seamless coordination and execution of customer requirements.
act as a liaison between customers and internal departments to address complex issues and ensure customer expectations are met.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 3 years (required)
- Logistics: 1 year (required)
- Import and Export: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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