Customer Service

3 months ago


Mumbai, India Webenetic Private Limited Full time

1.Responsible for providing real-time, correct, and effective communication to overseas existing and probable customers about prices and products.

2.Responsible for generating sales and making customers pay for their orders.

3 Providing start-to-end customer service i.e.; helping customers with making payments, monitoring dispatches, and providing order transit updates as and when required by the customer.

4 Responsible for developing long-term customer relationships, increasing customer satisfaction, and building loyalty and confidence in the company.

5. Logging customer complaints and closing of complaints/queries.

6. Well-versed with Chat Process Both Written and verbal

7. Continuous Follow-up with clients/Customers for Pending Transactions if any

8. Converting Customer Enquiry into potential Sales.

9. Communicating with website visitors/customers, generating Sales and Solving Queries

10.Must be a Team Player and need to maintain a pleasant working environment.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Shift:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (required)



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