Process Expert

6 months ago

Bengaluru, India Bosch Group Full time

Company Description
**Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

**Job Description**:
Fulfilling the tasks stipulated in this job description and the Annual Goal & Performance Dialogue „GPD";
- Conducting trainings, ensuring user satisfaction
- Planning and supporting of testing activities including documentation of results
- Solves support tickets as 1st and 2nd level support
- Check new versions for functionality and readiness for rollout
- Able to prioritize within his project/area of competence
- Guides and supports Operations proactively (Continuous Improvement Process (CIP), Standardization)
- Makes decisions and defends them;
- Asks for support proactively
- Challenges the status quo but also accepts a decision by management once made
- Acts as an expert in his/her respective area (e.g. i-Source and indirect purchasing process expert)
- Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company
- Fulfilling any other tasks related to area of responsibility, as requested by direct superior
- Being a specialist for i-Source and the purchasing process (otherwise it is difficult to solve the tickets and give trainings)
- Analyzing and Solving Support tickets; making easy changes in the system (e.g. change of main contact)
- Conducting user trainings via MS-Teams or "face to face" (e.g. for new versions)
- Being part of the tester team:

- Testing and release/decline of new versions/features (e.g. new i-Source version test -> take part in the training, conduct the test cases, document results (accept or decline test case and report the bugs) and follow up)
- Responsible for other support topics like a ticket creation in MITS, price changes in a special purchasing tool and i-Matra

**Qualifications**:
Any UG Degree

Additional Information

1-3 Years
- “To know more about Bosch Global Business Services, _click here_”_

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