Customer Care Executive
3 weeks ago
Manage team of executives handling policy servicing related requests
- Interdepartmental follow up and coordination for Customer Request handling
- Meet the targets laid down by the reporting supervisor
- Follow the laid down quality/ accuracy benchmarks
- Adhere TATs to resolve requests
- Vendor Management/ Billing and Recon
- PS related communications management
- Data collation and MIS generation
- Product and System development/ UAT Key Performance Indicators:
- Timely Delivery of all regulatory, statutory and periodic (daily/ weekly/ monthly) MIS and reports for the Customer Care team.
- Good in analytical skills
- MIS reporting
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹11,363.71 - ₹18,452.11 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 9456554671
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