Customer Care Executive
1 month ago
**Job description**
**Position: Customer Care Executive : -**
**2.** Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
**3.** Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
**4.** To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.
**5.** Must be proficient in the English language.
**6.** Knowledge of Microsoft Office is a must.
**7.** Should have a minimum of 1-3 years of work experience as a CX executive preferably in the E-commerce domain.
**9.** Ability to multi-task
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental pay types:
- Performance bonus
COVID-19 considerations:
All Covid-19 Precautions
Ability to commute/relocate:
- Chhattarpur, South - 110074, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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