Call Centre Representative
2 weeks ago
**Responsibilities**:
- Answering incoming calls promptly and professionally
- Providing information about products/services to customers
- Resolving customer inquiries and complaints in a timely manner
- Following up on customer interactions to ensure satisfaction
- Maintaining accurate records of customer interactions and transactions
- Meeting or exceeding call centre metrics and goals
**Requirements**:
- Excellent verbal and written communication skills
- Strong customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving skills
- Attention to detail
- Ability to work independently and as part of a team
- Previous experience in a call centre or customer service role is preferred but not required
**Benefits**:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Opportunities for advancement and professional development
- Fun and supportive work environment
Pay: ₹25,000.00 - ₹50,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Cold calling: 2 years (required)
- tele sales: 2 years (required)
- total work: 3 years (required)
**Language**:
- English (required)
Work Location: In person
Expected Start Date: 21/05/2024
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