Amc Coordinator

5 months ago

Kochi Kerala, India IGA TECH INDUSTRIAL ELECTRONICS PVT LTD Full time

**Responsibilities**:

- **Annual Maintenance Contract (AMC) Management**:

- Coordinate and manage all aspects of Annual Maintenance Contracts for UPS systems.
- Develop and maintain relationships with clients to ensure customer satisfaction and retention.
- Negotiate and finalize AMC agreements with clients.
- **Client Communication**:

- Serve as the primary point of contact for clients regarding AMC-related matters.
- Address client inquiries, concerns, and issues related to UPS maintenance contracts.
- Provide regular updates and reports to clients on the status of their AMC.
- **Sales Support**:

- Collaborate with the sales team to identify upselling and cross-selling opportunities for additional products and services.
- Work closely with the sales team to understand client needs and provide input for contract renewals.
- **Documentation and Reporting**:

- Maintain accurate records of all AMC contracts, renewals, and client interactions.
- Prepare reports on the performance of AMC contracts, including service delivery and customer satisfaction.
- **Service Coordination**:

- Coordinate with the technical support and service teams to ensure timely and effective delivery of maintenance services.
- Schedule preventive maintenance visits and address any reactive maintenance requirements.
- **Contract Renewals**:

- Proactively engage with clients for contract renewals and upselling opportunities.
- Negotiate terms and conditions for contract renewals.

**Requirements**:

- Bachelor's degree in Business, Sales, or a related field.
- Proven experience in sales coordination or customer service, preferably in the UPS or industrial electronics industry.
- Excellent communication and negotiation skills.
- Strong organizational and multitasking abilities.
- Knowledge of UPS systems and industrial electronics is a plus.

This is a generalized job description, and specific requirements may vary based on the company's needs. It's recommended to refer to the official job posting or contact the HR department at IGA Tech Industrial Electronics Pvt Ltd for the most accurate and detailed information about the AMC Coordinator position in their UPS sales department.

**Salary**: ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote

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