Installation Associate

5 months ago

Mumbai Maharashtra, India NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Installation Associate

Job Location: Mumbai

Position Summary:
The primary purpose of this role is to play a crucial part in ensuring the requested event is completed to the customer's satisfaction. The key aim is to allocate the right engineers to all customer requests and provide the engineers and customers with the necessary information for the event to run smoothly. You will coordinate certain aspects of the installation, de-installation and site survey requests associated with Global Accounts. This might include software and hardware (i.e. routers, modems, workstations, PCs, laptops, printers, etc.) for our customers or third-party customers.

Key Areas of Responsibilities:


Please note that every account works slightly differently and does not all provide the same services. Not all of them give quotes to the engineers who process the requests or manage the billing side.
- Quotes

Provide the customer with a quote for a potential event using the information the customer provided about the project.
- Request processing

After receiving a job request from the customer, validate and process the request, create a Service Request Form to request an engineer, and create an entry in the relevant tracker database/spreadsheet.
- Securing engineers

Liaise with the schedulers in the countries where the events occur to ensure an engineer gets assigned to the jobs. Manage the availability issues, try to re-schedule events with the customers or escalate the problem to the relevant people within NCR.
- Confirming the event

Before each event, ensure the customer knows the details of the engineer who will attend the site. Ensure the relevant documentation and contacts have been forwarded to the engineer.
- Contact for engineers

It is available for the engineer and the customer on the day of the event. Assist the engineer with any query or issue and liaise with the customer.

Call the engineer after the event to ensure everything runs smoothly and report any issue to the customer.
- Closure / Pick up requests

Get the closure details (time spent on site, travel time, number of trips, additional costs) from the engineer or the country scheduler. When equipment gets de-installed, arrange the collection of the equipment by courier service.
- Billing

From the closure details, you will play a significant role in using a pricing matrix to calculate how much the customer should be billed for each event. You will also be involved in billing reviews with the customer, highlighting the trust and responsibility we place in you.

Mandatory skills / Experience
- Will need to be highly personable and have first-class communication skills.
- Highly organized.
- Must have experience in a customer service environment.
- Will need to be capable of working within very tight deadlines.
- Will need to be an effective problem solver.
- Will have good organizational skills and be able to work well both independently and within a team.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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