Installation Associate

5 months ago

Mumbai Maharashtra, India NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Installation Associate

Job Location: Mumbai

Position Summary:
The primary purpose of this role is to play a crucial part in ensuring the requested event is completed to the customer's satisfaction. The key aim is to allocate the right engineers to all customer requests and provide the engineers and customers with the necessary information for the event to run smoothly. You will coordinate certain aspects of the installation, de-installation and site survey requests associated with Global Accounts. This might include software and hardware (i.e. routers, modems, workstations, PCs, laptops, printers, etc.) for our customers or third-party customers.

Key Areas of Responsibilities:


Please note that every account works slightly differently and does not all provide the same services. Not all of them give quotes to the engineers who process the requests or manage the billing side.
- Quotes

Provide the customer with a quote for a potential event using the information the customer provided about the project.
- Request processing

After receiving a job request from the customer, validate and process the request, create a Service Request Form to request an engineer, and create an entry in the relevant tracker database/spreadsheet.
- Securing engineers

Liaise with the schedulers in the countries where the events occur to ensure an engineer gets assigned to the jobs. Manage the availability issues, try to re-schedule events with the customers or escalate the problem to the relevant people within NCR.
- Confirming the event

Before each event, ensure the customer knows the details of the engineer who will attend the site. Ensure the relevant documentation and contacts have been forwarded to the engineer.
- Contact for engineers

It is available for the engineer and the customer on the day of the event. Assist the engineer with any query or issue and liaise with the customer.

Call the engineer after the event to ensure everything runs smoothly and report any issue to the customer.
- Closure / Pick up requests

Get the closure details (time spent on site, travel time, number of trips, additional costs) from the engineer or the country scheduler. When equipment gets de-installed, arrange the collection of the equipment by courier service.
- Billing

From the closure details, you will play a significant role in using a pricing matrix to calculate how much the customer should be billed for each event. You will also be involved in billing reviews with the customer, highlighting the trust and responsibility we place in you.

Mandatory skills / Experience
- Will need to be highly personable and have first-class communication skills.
- Highly organized.
- Must have experience in a customer service environment.
- Will need to be capable of working within very tight deadlines.
- Will need to be an effective problem solver.
- Will have good organizational skills and be able to work well both independently and within a team.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

  • Installation Associate

    5 months ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Title: Installation Associate Location: Mumbai (Vikhroli). - English...

  • Installation Associate

    5 months ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Title: Installation Associate Location: Mumbai (Vikhroli). The Installation...

  • Installation Associate

    3 days ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE: Installation Associate (II) LOCATION: Mumbai & KEY AREAS OF...

  • Installation Associate

    5 months ago

    Mumbai, India NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Key Responsibilities: Accountabilities Please...

  • Electrical Technician

    5 months ago

    Santacruz West, Mumbai, Maharashtra, India MoSahay Associate Full time

    A cinema technician is responsible for the installation, maintenance, and repair of cinema projection and sound equipment to ensure a high-quality viewing experience. Below is a detailed job description for a cinema technician: **Job Title**: Cinema Technician **Location**: [Location] **Reports To**: Cinema Manager **Job Summary**: The Cinema Technician...

  • Av Installation Technician

    5 months ago

    Mumbai, Maharashtra, India AVI-SPL Full time

    Long Description: WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...

  • Associates in Interior Design

    4 months ago

    Mumbai, Maharashtra, India Chawla N Associates Full time

    Chawla N Associates is looking out for Associates in Interior Design & Architecture all over India. You can be our associate if you are a young, qualified and confident interior designer or architect and: 1.) Your permanent residence (native) is outside Mumbai (Preferable) and you are willing to _work_ _from_ _home_. 2.) You have a laptop with auto cad...

  • Logcap: Real Property Installed Build Equipment

    1 month ago

    Maharashtra, India Versar, Inc. Full time

    **This Opportunity**: **Your Impact** Under the direction of the RPIE Administrator Lead, track all Real Property Installed Equipment (RPIE) built into the buildings that are part of US Army Garrison, Kwajalein Atoll’s (USAG-KA) Real Property records. USAG-KA’s buildings encompass 3.4 million square feet in approximately 800 facilities. The RPIE...

  • Customer Service Associate

    5 months ago

    Mumbai, Maharashtra, India ananta resource Full time

    **Job Title** - Customer Service Associate **Required Qualification** - Commerce Graduate **Location**: - Charni Road **Primary Skills - **Basic knowledge of Tally,Excellent Communication skills Less **Work Experience (Years) 1-2** **Job Description-** Designation: Customer Service Associate Location: Charni Road,Mumbai Qualification: Commerce...

  • IT Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals India Pvt Ltd is seeking a skilled IT Support Specialist to join their team in Mumbai. As a key member of the office operations team, this individual will be responsible for providing technical support and ensuring the smooth operation of the office.The ideal candidate will have a strong background in IT and office administration,...

  • Associate Database Administrator

    1 day ago

    Mumbai, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • IT Associate

    2 weeks ago

    Mumbai, India AccorHotel Full time

    The IT Associate is responsible for providing technical support managing and troubleshooting hardware and software issues and assisting in the maintenance and optimization of IT systems. This role requires a proactive approach to problemsolving a strong understanding of IT infrastructure and the ability to communicate effectively with both technical and...

  • Production Associate- Mumbai/bangalore

    5 months ago

    Mumbai, Maharashtra, India Nielsen Full time

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • IT Executive

    2 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    We are seeking a highly skilled Office Admin IT Executive to join our team at Associate Allied Chemicals India Pvt Ltd.The ideal candidate will have a strong technical background and excellent communication skills to provide IT support and ensure smooth office operations.Key responsibilities will include:Providing technical assistance to team members to...

  • Associate-2

    5 months ago

    Mumbai, Maharashtra, India TIAA Full time

    Senior Software Developer The Senior SW Developer job performs installation, configuration, and maintenance of information technology (IT) systems software and hardware for multi-user server computers. Working independently under general supervision, this job maintains end user needs by ensuring the uptime; performance, resource availability, and security...

  • Operations Associate

    1 day ago

    Andheri, Mumbai, Maharashtra, India Ottoedge Services LLP Full time

    **Hiring for an Advertising Agency for Operations Associate Role!** **Experience -**1-2 Yrs Experience **Location**: - Andheri **Responsibilities**: - **Project Coordination & Execution**: Assist in the planning, coordination, and execution of visual merchandising projects across retail stores, showrooms, and events. Ensure all timelines, budgets, and...

  • Office Admin IT Executive

    2 months ago

    Mumbai, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Office Admin IT Executive to become a part of our team.Office Admin IT Executive will work with all office departments to provide IT support and ensure smooth...

  • IT Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    About the RoleAssociate Allied Chemicals India Pvt Ltd is seeking a highly motivated and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our office IT systems and providing technical support to our team members.Key ResponsibilitiesProvide technical support for...

  • Associate Faculty- It

    5 months ago

    Navi Mumbai, Maharashtra, India TECH MAHINDRA FOUNDATION Full time

    We are hiring for the position of **Associate Faculty - IT** for one of SMART Academy for Healthcare, based out of Navi Mumbai. **Experience**: 2-4 years of teaching experience of Computer and IT **Qualification**:BSc Computer Science/BCA/B Tech (CS) **Role and Responsibilities**: - Create lesson plans/curriculum for imparting and improving Basic IT...

  • IT Operations Coordinator

    5 days ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals India Pvt Ltd is seeking an exceptional Office Admin IT Executive to join our team in Mumbai. This role involves providing IT support to all office departments and ensuring seamless office operations.The ideal candidate will possess strong communication and interpersonal skills to proactively manage daily office issues and liaise...